System flaws and lack of response from Zoho

System flaws and lack of response from Zoho

I have had to go on here as no-one is replying to my emails regarding my problem (been 10 days and no email reply) and your chat facility online through your Zoho Books software opens and closes immediately, so not functioning properly.


I actually called Zoho  yesterday and spoke to someone on the phone regarding email problems, where my own personal email address that is copied in on all invoices that are sent by Zoho is bouncing each invoice sent to me and now it seems that if not bounced I do not received them at all. I also discussed with the lady the online chat facility not working and she tried to sign in remotely to my account but that wouldn’t work either. Since then I have found that your regular system updates don’t work (no response when clicking on button) and the categorise button in banking does nothing either.


It appears that there are some serious flaws in the system at present that are causing the software to malfunction. I was assured yesterday that my call was a priority but have not heard anything back as yet.

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