Hello,

Our system is Magento version 2. When we reply an order confirmation email to contact the buyer, the default recipient in zoho mail is wrongly our own email address, which is supposed to be the buyer's email address. Every time, we have to manually change the recipient. It is really inconvenient.

But when you reply an email from Contact Us form, the default recipient is correctly the visitor's email address.

This issue does not exist in Gmail. Anyone know how to configure it?

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For example, one customer placed an order and Magento 2 sent an order confirmation email from Seller@mysite.com to Buyer@email.com, It looks like in this format:

When we, as a seller, reply this order confirmation email in zoho mail, it will be in this format:

Thank you!

Brian