The Social Wall: May 2025

Hey everyone,

We're excited to share some powerful updates for the month of May! Let's take a look! 

Reply to your Instagram and Facebook comments privately through direct messages      

Are you tired of cluttered comment threads or exposing customer queries in public? We've got your back! You can now reply to Instagram and Facebook comments privately through direct messages.

Whether it's sharing custom pricing, addressing sensitive queries, or simply wanting to keep things personal, this helps you take conversations one-on-one to provide a personalized experience.

Where can you find this?

• The Posts tab (on individual comments)
  
• The Inbox tab (with direct access to comment threads)
  
• The Messages tab (to track and manage all conversations) 

Private replies help you maintain clean public posts while enhancing customer engagement through one-on-one communication.

 

Manage Facebook Ad comments from your inbox

You can view and respond to comments from your Facebook Ad account directly within the inbox tab.

All comments from your Facebook ads will now appear alongside your regular post comments. As long as the Facebook page associated with the ad is connected to Zoho Social, you can manage every comment in your inbox tab. Engage with your audience faster and never miss out on ad conversations again.

 

We hope these updates help you work smarter and stay more connected. Stay tuned for more exciting features coming your way soon.

Thank you.

• Topic Participants

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