Hello,

I am experiencing an issue in Zoho Campaigns when trying to assign a Topic to a contact list.

When I select a list and try to assign a Topic, Zoho displays the following message:

“This process will take a few minutes. You will receive an email notification once the operation has been completed.”

However, the process never seems to complete:

• I never receive the confirmation email.
• The Topic is not assigned to the contact list.
• There is no error message indicating why the operation failed.
• I have tried the process several times with the same result.

This is particularly important because it is affecting the contact preference management / preference center.

We use Topics and lists so that contacts can manage their subscriptions and decide which communications they want to continue receiving and which ones they want to unsubscribe from. Since the Topic cannot be correctly associated with the list, the preference management is not working as expected.

Steps to reproduce:

1. Go to Contacts → Manage Lists.
2. Select a contact list.
3. Choose the option to assign a Topic.
4. Select the Topic and click Save.
5. Zoho confirms that the process has started and says that an email will be sent when it is completed.
6. The email never arrives and the Topic is never assigned.

Expected behavior:
The selected Topic should be assigned to the list/contacts and a confirmation email should be sent once the operation is completed.

Actual behavior:
The process appears to start, but it never completes and the Topic is not assigned.

I have attached screenshots showing the Topic assignment window and the notification displayed after starting the process.

Could you please check whether there is an issue with the Topic assignment process or a background job that is not being completed?

Thank you.