Train Zoho Answer Bot Based on Customer

Train Zoho Answer Bot Based on Customer

Hi all,

Is it currently possible to mark Help Centre articles to a specific customer, and restrict the answer bot to only use relevant information if it is either marked as "General", or tagged for the specific customer in question?

We currently have a number of Help Centre articles that are extremely specific to certain customers environments, and would only want the bot to respond based on articles for that specific customer, unless the article is marked as "General", otherwise the bot will tend to respond confidently with incorrect information not relevant to the customer marked in the current ticket.

Hope that makes sense!

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