Does anyone know if this is possible?  If someone skips the KB and goes straight to the Submit a Ticket form, we would like to include a widget on the side that displays a list of related articles based on the words being typed into the Description field.  This should be dynamically updated in real-time.

For example, if someone types in "auto-renew", we would want the article titled "How to turn off auto-renewal" to appear in the sidebar widget.

We already have a Popular Articles widget to the side.

I know a chat bot would provide similar functionality, but is undesirable for a variety of reasons.