I am trying to forward emails from one of our company's support box  to the Zoho support email address I created for this, so that these emails can become tickets our agents can work, etc.

I set up the Zoho support email address, and have started setting up email forwarding to the Zoho Email in Gmail. But when I attempt to set up this forwarding, Gmail sends an email with a verification code to the Zoho email box to finish forwarding setup.

I cannot seem to find this verification email. I would assume it would create a ticket in Zoho, but no new tickets seem to appear. Am I doing something wrong? I followed the exact instructions in the Help section.