Unable reset TOTP when my phone unable get TOTP

Unable reset TOTP when my phone unable get TOTP

Hello Zoho Team,
I'm having a problem with TOTP. My phone was reset factory someday ago and I  have not get TOTP to login on web. I sent an email to support@zohoaccounts.com get support yesterday but not received feedback from zoho.
Someone could help this problem ?

Thanks