Unable to Export My own Data-Export Links sent Do not work

Unable to Export My own Data-Export Links sent Do not work

We have 12 users  in Zoho recruit. I Want a backup of my data. It seems that i have have to pull my  hair. I have used the export option but after  that when the links are sent in mail, links do not work. Plus one of the data link which works , Email , phone  and other columns are all empty.
ANYONE CAN HELP HERE. It is my data and we cannot have own data back. Support seems to be non-existent here.