I've been a paid user of Zoho Assist for a few years now and it works great for the most part, until recently.

A few days ago, the Zoho Assist Desktop program suddenly lost all of my computers (and groups) that were set for unattended access. I didn't think much of it at the time as the computers still existed in the web/online interface (though all of my groups were gone).

I was connected to a computer yesterday just fine but since I was in a hurry, I didn't have time to try and figure out why my groups were missing or why all computers were gone from the desktop program. Unfortunately, I needed to continue work on a remote PC today but now almost all of my computers are gone even from the web interface. I had 30-40 machines, many being very important and business related.

There has to be a way to get all of them back, along with the groups preferably. Can anyone help? Please let me know ASAP.

Thank you.