Hi Zoho,

- One of my users (Terry) is not not receiving random emails in his inbox (he receives some, but does not receive others).

- Its not in SPAM or Trash, its not being filtered anywhere.

- I have done an email recovery for a specific email on a certain day and made sure it wasn't deleted.

- Upon viewing the admin logs, it says its been delivered to him....but its not there.

ALSO 

- When this user searches for an email, it does not return the correct results.

- We looked at his inbox, and then searched for various things from the top 5 emails.

- We tried searching Sender, Contains, Emails TO: the user.

- They either returned nothing or 1-2 emails......