Something has happened since yesterday afternoon.

Our zoho desk is set up so we can send emails to Support@ourdomain which will forward the email and create a support ticket.   Today, all of a sudden, when we do this the emails are not creating support tickets if they come from our domain.  If I send an email from another domain to support@ourdomain it creates a ticket.

I have not made any changes to zoho configuration or our email configuration (office365).

Is there any reason this would be happening?    Also can anyone recommend a good zoho partner for updates, integrations, blueprints etc.

Thanks,

Jill

jill@whiteglovewireless.com