What are the rate limits for the new Desk APIs? And is there a way to get tickets by ticketnumber?
Hi. I have 2 questions:
1) What are the rate limits for the new Desk APIs? I cannot find them in the official documentation.
2) Is there an API method to get a ticket by ticket number? Currently I have to make many, many calls to get all tickets (since pagination is limited to ~50 items per call) and then exhaustively compare the ticket number against all tickets. This can cause problems because there are a lot of tickets and I might get rate limited.
Many thanks.