What’s New in Zoho Backstage | July 2026

What’s New in Zoho Backstage | July 2026

Hello everyone!

We’ve rolled out a new set of improvements across Zoho Backstage to help you manage events more efficiently and provide a better experience for your attendees. Take a look at what’s new in this month’s update.

Assign attendees later and share claim links (Early access)

Collecting attendee information during registration doesn’t always work for group bookings. Often, the person purchasing tickets doesn’t have the details of every attendee, which can slow down or even prevent registrations from being completed. To make registrations more flexible, we’ve introduced the option to assign attendees later, currently available in Early Access.



When setting up your registration form, you can now allow purchasers to reserve tickets first and provide attendee details later. During checkout, purchasers can choose Add Details Later to skip attendee information for some or all tickets.

After completing the purchase, they can:
  1. Assign attendee details themselves, or
  2. Generate a shareable claim link and let attendees claim their own tickets.
Claim links can be created for an entire order or as individual links for each ticket. Once an attendee claims a ticket and fills in their information, they automatically receive their registration confirmation and ticket details. Claimed tickets are also updated in the order.



Event organizers have the same controls as purchasers and can generate claim links or assign attendee details whenever needed. Orders with unassigned tickets are clearly marked, making them easy to identify and manage.

A few things to note:
  1. Only assigned attendees appear in the Attendees page and check-in lists.
  2. Unassigned tickets can still be assigned at the check-in desk using the ticket ID or order ID.
  3. Registration approval continues to require attendee details before registration can be completed.
  4. Attendee imports still require attendee information during import.
  5. Waitlisted registrations can also contain unassigned tickets.
This update makes it easier to handle bulk registrations and group bookings by removing the need to collect every attendee’s information upfront, while still giving organizers the flexibility to gather those details later.

Accept payments with PayNow and GrabPay

Expand your payment options for attendees in Singapore and Malaysia with support for PayNow and GrabPay through Stripe.

PayNow enables attendees to complete payments in SGD by scanning a QR code using supported banks and financial institutions in Singapore. GrabPay allows attendees to pay securely using one of Singapore’s most widely used digital wallets, providing a fast and familiar checkout experience.



Both payment methods support transactions in SGD and MYR. To enable either option, your connected Stripe account must be registered in Singapore or Malaysia.

Before enabling these payment methods in Zoho Backstage, make sure they are activated in your Stripe account under Settings > Payment Methods. Once enabled, eligible attendees will see PayNow or GrabPay as payment options during checkout based on your Stripe configuration and supported currencies.
Info
Plan availability: Included in the Essentials, Premium, and Ultimate plans.

Auto-recharge for WhatsApp IM credits

Running out of IM credits can interrupt your WhatsApp communications and prevent important messages from reaching participants at the right time. 

With auto-recharge enabled, your portal can automatically purchase additional credits whenever your balance falls below a threshold that you define. This helps ensure uninterrupted messaging throughout your event without the need to manually monitor and top up your credit balance.



You can configure the number of credits to be added automatically, up to a maximum of 100 credits per recharge, and set the balance threshold that triggers the recharge.

Auto-recharge is available for portals that have a payment method configured in the Backstage store. Portals that are billed offline cannot use this feature because a saved payment method is required to process automatic credit purchases.
Info
Plan availability: Included in the Essentials, Premium, and Ultimate plans.

Announcement filtering and navigation enhancements

The Announcements module now includes new filters and sorting options to help you find and manage communications more efficiently. You can filter announcements by type, event phase, and event day, making it easier to view posted and scheduled announcements at a glance. Sorting has also been improved, with the most relevant announcements shown first by default. 

In addition, announcement timestamps are now displayed in a more readable format, and clicking an announcement row opens its detailed view for quicker access.
Info
Plan availability: Included in the Essentials, Premium, and Ultimate plans.

Tickets section enhancements

The Tickets section in the website builder is now more flexible to customize. You can show or hide individual ticket groups and ticket classes to display only the tickets you want on each page. You can also rearrange ticket groups directly from the design settings using drag and drop, giving you greater control over how tickets are organized and presented on your event website.

Info
All features and enhancements mentioned in this article are available across all Zoho Backstage-supported data centers, except WhatsApp-related features, which are currently unavailable in the China data center.
That’s all for this month’s updates. We hope these improvements make planning and running your events a little easier. If you have any questions or need access to early access features, please contact support@zohobackstage.com. 

    • Recent Topics

    • Export Campaign to another document?

      How can I export my Campaign to Word and PDF? I want to create a PDF archive on my website with old campaigns /Peter

    • Zoho CRM Functions: Redesigned Interface, Rich Analytics, and Multi-Language Support

      Hello everyone! We have given Functions in Zoho CRM a major overhaul with a new interface that makes it easier to build, organize, monitor, and troubleshoot your functions throughout their lifecycle. As part of this revamp, we have also introduced a unified

    • Unable to view existing or create new WhatsApp IM templates on Zoho Desk

      Hi there, Is there a issue with WhatsApp templates in Zoho Desk currently [17 Aug 2026]? I am unable to view existing or create new WhatsApp IM templates. It's saying "Oops, something went wrong. Please try again later."

    • WhatsApp Calling Integration via Zoho Desk

      Dear Zoho Desk Team, I would like to request a feature that allows users to call WhatsApp numbers directly via Zoho Desk. This integration would enable sending and receiving calls to and from WhatsApp numbers over the internet, without the need for traditional

    • Gemini Action - Add "inineData" Support

      Thank you guys for adding a Gemini action. I like Gemini models for the "grunt work" of AI, as they have the cheapest tokens of the trustworthy providers One thing that's missing in the action, though, is the ability to pass file data. If you pass a base64-encoded

    • LinkedIn RSC is now live in Zoho Recruit

      LinkedIn Recruiter System Connect (RSC) is here. Your Zoho Recruit data (candidates, jobs, notes, stage updates, resume attachments, and more) now syncs with LinkedIn in real time. Note: LinkedIn RSC is included with your LinkedIn Recruiter Corporate

    • What's New in Zoho Inventory | April & May 2026

      Hello users, We're excited to roll out the latest Zoho Inventory updates for April and May 2026. These enhancements are designed to make your daily operations smoother and more efficient, from advanced inventory management and flexible pricing to automated

    • Old Gmail inbox migration to Zoho mail

       Hi, I have been checking Zoho products for a while. This week finally decided to migrate my company mail accounts from Gmail to Zoho. I was looking for sometime and could not found a way to perform this; only found the way to take a backup of my old account into Zoho connecting throught pop3 server; but I'm not looking for that, I want that in my new Zoho Mail inbox appear all my mail messages and conversations as I see it in Gmail. Searching in Google and in Zoho Mail docs the workaround begun

    • Zoho CRM Copilot Connector

      Hello, Are there plans to release a connector for Zoho CRM and Copilot? I'm in the early research stages of potentially switching our CRM solution to Microsoft Dynamics because of its out of the box integration with Copilot. The advantage being that we

    • Drop Down Menu - Adding up values

      I have a form that has 22 drop down fields each having a value of 0-10 to choose from. Is it possible to have it add up the total value of those selected numbers and have it tally it up in another field at the end? So example: if each of the 22 fields

    • [Webinar] Conversational AI: The new paradigm for agentic analytics

      From hard coding to powerful agents, data and analytics is undergoing a tectonic shift, and conversational agents are at the forefront of this transformation. This goes beyond democratizing business intelligence; it's about accelerating the path from

    • Make Rich Text fields available in Canva Print Views

      Everything is on the title. I don't really understand why this is not already possible as Rich Text Fields are available in Canva Detailed Views for example.

    • How to RSVP an invite using the Zoho API

      Perhaps I am missing something, but I don't see any way to use the Zoho API to RSVP an Invite. This what I've tried: PATCH https://calendar.zoho.com/api/v1/calendars/{cal}/events/{event} ?attendeedata={"attendees":[{"email":"me@example.com","status":"ACCEPTED"}],

    • Is Zoho Assist Secure Connect even practical for 1 person shop?

      I was gun ho with Zoho Assist to replace my existing Remote Access product I have been using but I need to implement MFA on each unattended connection. Right now each of these connections in my other product has a rotating token that I have enter off

    • FSM service call view

      "Why can't we sort by assigned service resource in the service call view?"

    • Zia Agents looks promising, but I still cannot deploy my first agent or connect WhatsApp after weeks of support tickets

      Hi Everyone, I am posting here because I am stuck and need practical help from someone who has successfully deployed a Zia Agent with WhatsApp. Zia Agents looks like a very promising product. I have watched the platform expand quickly, and I have noticed

    • Marketing Tip #46: Run flash sales the right way

      A flash sale can do a lot for your store. It can clear slow-moving inventory, spike revenue on a slow day, or reward your most loyal customers. But if done carelessly, flash sales can backfire. Customers start expecting discounts, stop buying at full

    • Send Notify on new Ticket to a Team based on customers email address AND only on these addresses

      Hi ZohoDesk, I would like to have Team A receive a Notification on every ticket created. I would like Team B to receive a Notification email only if the incoming ticket contains elements of a certain group of customer's email addresses only.  They should

    • Inventory API - Retrieve all uploaded product / item images

      I know that I can get the primary image for each product / item or composite item, by using the /image endpoint.  https://inventory.zoho.com/api/v1/compositeitems/<item-id>/image?authtoken=<TOKEN> This will return only one photo, even if the item has multiple images uploaded. Is there a way to retrieve all images stored for an item via the Zoho Inventory API?

    • Change Last Name to not required in Leads

      I would like to upload 500 target companies as leads but I don't yet have contact people for them. Can you enable the option for me to turn this requirement off to need a Second Name? Moderation update (10-Jun-23): As we explore potential solutions for

    • Setting checkbox value on template in Sign from Creator

      Good day, Please help me understand how do I set a tick from a checkbox in Creator into a checkbox on a Sign template. Below is the only values on the Sign template and the code from Creator, "field_boolean_data": {}, "field_date_data": {}, "field_radio_data":

    • Cliq iOS can't see shared screen

      Hello, I had this morning a video call with a colleague. She is using Cliq Desktop MacOS and wanted to share her screen with me. I'm on iPad. I noticed, while she shared her screen, I could only see her video, but not the shared screen... Does Cliq iOS is able to display shared screen, or is it somewhere else to be found ? Regards

    • How to Delete, Disable, or Remove Streams from the Mail App?

      Is there a way to remove Streams from the mail app sidebar? I get too many notifications, it doesn't add any value to Zoho's functionality (especially since you can just make comments inside an email), and is distracting. I do not want notifications/alerts

    • Remove the mandatory Name Card buttons (or at least make them optional)

      Please remove the mandatory Name Card buttons (or at least make them optional) A recent change to the Name Card in Zoho SalesIQ (currently affecting WhatsApp) introduced mandatory buttons before a visitor can provide their name. I believe this change

    • Zoho Wont Login

      Can anyone tell me why my password stops logging in all the time? Is it a ploy to make you change your password? I have to use OTP all the time. I dont want to change passwords all the time. Over the last couple of years I've found myself using Zoho (as

    • Frustrated with Zoho Assist QuickSUpport

      Trialling Zoho Assist and I have a variety of clients. A lot are computer illiterate. Some have poor vision. The current support sessions are using apps which have desktop icons for the appropriate apps. I either connect on demand then the client approves

    • HR Helpdesk Cases

      We have Zoho One Enterprise. I'm trying to find HR Helpdesk Cases, but my UI does not match the documentation. I'm not sure how to move forward.

    • CRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users

      Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storage

    • Zoho Projects - Will there ever be a send email feature in Zoho Project?

      Hi team, Are there plans to or will there ever be a sendemail feature in Zoho Projects, brining it in line with other similar platforms like Asana, ClickUp and Monday? I know that you can add comments via email to a specific task, but I believe this only

    • Introducing Microsoft Word Integration in Zoho Contracts

      We are excited to announce a new feature that brings contract authoring and negotiation in your familiar environment — the Microsoft Word Integration. What This Integration Brings The Microsoft Word Integration connects Zoho Contracts with the Microsoft

    • Share Video Response Card ion Zobot

      I am using the zobot codeless bot builder in SalesIQ. I want to share a video but delay the next response card until after the video has finished playing or has been stopped. Is this possible?

    • Customer image field

      I created a custom image field for estimates, and it works as expected. The only issue I have is that I want to be able to place the custom image field in the estimate invoice. Is there a way I can do that, the field does not give the option to display

    • Sub Folders

      It would be great if there could be sub-folders in reports. We have a ton of individual reports and folders that would be easier to navigate this way 

    • Goals API - Zoho People

      Hi Team, I would like to get the API details for retrieving organisation-wise Goals from Zoho People. Currently, I am able to retrieve individual employee goals using the following API: https://people.zoho.com/api/v3/performance/goal/{emp_id} However,

    • Question and responses disapear

      I have a form where several people have had issues where the questions, responses or submission simply disappear when trying to complete the form. It seems to be random with no pattern of question, browser or OS. Hopefully there is a fix in the platform

    • Unable to send message;Reason:553 Relaying disallowed. Invalid Domain

      Hi, Now when I try to reply to an email, I see the Unable to send message;Reason:553 Relaying disallowed. Invalid Domain voicemessagedownloader.com error. I tested sending an email when I set it up in the past and it worked. I have checked the Zoho Organization

    • Guide customers to the right booking page with routing forms

      Greetings from the Zoho Bookings team! We're excited to introduce Routing Forms in Zoho Bookings. Routing forms let you collect information from customers before they schedule an appointment and automatically direct them to the most appropriate booking

    • Analytics Dashboard User Filters Default Value

      User Filters on Dashboard do not allow Unknown to be set as a default filter value. I have to include NULL values in my dashboard among other values but I can't include NULL/Unknown by default in Dashboard User Filters.

    • Horrible download speed

      Using a trial of Zoho Assist and downloading a 316 MB file on a 500/500 fibre connection to a remote computer on the same network took 7 mins to complete. On AnyDesk it took 1 min or so.

    • How to Backup Zoho to PST?

      I'm looking for a simple way to backup Zoho Mail emails to PST format. I tried the IMAP method with Outlook, but it seems slow and complicated for large mailboxes. I need a solution that can: Export Zoho emails to PST Preserve attachments and folder hierarchy

    • Next Page