whitelist the IP address

whitelist the IP address

onnect response forms from my Wordpress website, using the Contact Forms 7 plugin, however the SMTP is not working. I have tried using wp-mail-smtp plugin, an assistance plugin for STMP, but it showed a result:
The SMTP debugging output is shown below:
2016-08-16 19:54:30 Connection: opening to ssl://smtp.zoho.com:465, timeout=300, options=array ()
2016-08-16 19:54:31 SMTP ERROR: Failed to connect to server: (0)



my service provider said 

whitelist the IP address"103.20.214.2" at there firewall

how can i do it from zoho cpanel