Work with Contacts who use multiple Emails / Manage obsolete Email addresses without loosing Emails in Context

Work with Contacts who use multiple Emails / Manage obsolete Email addresses without loosing Emails in Context

Hello List



Work with Contacts who use multiple Emails

Only after 1 week in using Zoho CRM productively we have contacts which randomly use 2 different email addresses.

From the concept I've understood that Zoho CRM  offers two email fields which are recognized internally as such.
  • Email
  • Secondary Email

But the email integration seems to check only Email and not Secondary Email and also not other custom fields defined as email type.

Although I added the secondary email to a contact CRM created a second contact. 

How can I change, improve this? Creating two contacts isn't acceptable. 


Manage obsolete Email addresses without loosing Emails in Context? 

My main concern is the change of addresses of a contact in the future, where I want to keep all emails related to this person. In other CRM I was able to add more email fields as Obsolete Email.

@Zoho CRM, what is the roadmap on this? Thank you.

Regards



Info
Moderation Update:
The ability to quickly send emails and sync conversations with Zoho CRM is supported.