I signed up for Zoho Desk Pro yesterday.  I was given a 90 days trial for Zoho Assist.  I really want to use it to help support my end users.  I think this would be a perfect tool and love that it integrates with the ticket system.

I started testing this in my enviroment.  I am 100% an Citrix enviroment.  All my users access all their programs through citrix.  They go to our Web Interface portal and launch a seamless app.  So i loaded the ZA connector on a server and tried to run the assist from it.  I still get prompted to download the app to join the session and see no way around this.

Ideally the only way i see this can work is to pre load the ZA connector on all my citrix server so its already there for my users.  And then when i send invitations my users dont get prompted to download and install.  I already turned off the option to uninstlal when the session ends but dont see an option to not prompt the user to install.