Zoho Desk app is now made even better with iOS 14 experience!

Hello All, 

As Apple has unveiled iOS14, we have brought in support for some notable features which will help you in providing a better customer experience.

 

Below are the features that are covered in the latest version of the app (v2.5.1):

 

Widgets: Widgets are customizable extensions that can be added to your home screen that keeps you updated on important activities and information.

 

Agents can now keep an eye on the metrics they care about, without having to open the app every time.

 

The small and medium widgets provide important ticket stats and tell you how many tickets are open, overdue, on hold or unassigned. The large widget lets you see which tickets are due today or tomorrow, so you can proactively keep your SLAs intact and avoid escalations.

Enhanced Siri shortcuts for compact UI:

 

Siri has become compact. We’ve made the best use of the latest updates to Siri, and enriched Siri’s ticket list to provide as much context as possible without even touching your phone.

 

You can get Siri to perform actions in Zoho Desk app, such as 'My open tickets' or 'Add comment' etc.

 

You can add Siri shortcuts by going to Zoho Desk app > Settings > Siri Shortcuts > Add Shortcuts.

 

Scribble in iPad:

 

Scribble down your answers to tickets using the Apple Pencil and watch them transform into words. Even when you’re scribbling, Zoho Desk will auto-suggest email addresses when you’re writing email addresses, or mention an agent in a comment, just like when you type it in.

You can update the app directly from the App Store or using the link given below: 

https://apps.apple.com/us/app/zoho-desk/id692742510

Do try out the features and share your feedback in the comments section!

 

Regards,

Sri Priya

• Topic Participants

• Sri Priya RK

  

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