Looking to see if we create Manuals and Articles inside of Zoho Learn, are those the same articles transferred to the Zoho desk "suggested articles"? If not, what's the difference between both and what is recommended for a knowledge base. 

We will have agents working in zoho desk, so suggested articles are great. But we will also have a phone team, not working in Desk 24/7 so they would use Zoho Learn's Articles since they won't be in a ticket replying to an email all the time.