Zoho Desk's ASAP announcement | A demo app is on the way
What is ASAP?
The App Support Across Platforms (ASAP) widget in Zoho Desk is a stand-alone app that provides in-app
self-service to your end-users. It works in tandem with your knowledge
base and customer support resources to provide help center functionality
within the app. With ASAP, your customers do not have to navigate to a
different page on your website to access help articles or seek help from
customer service representatives or fellow users. They can find the
answers they need right within the ASAP help widget.
Key Highlights
- Home Screen Customization to match your brand.
- Greet your customers with a warm welcome.
- View the Recent and Popular Articles as widgets.
- Now follow/unfollow the Community.
- Multi-layout options for submitting tickets.
- We enhanced the Ticket Properties screen.
- View the Most Popular and Most Discussed topics on the Community module.
- Elevated the Ticket Filter options.
- Flutter Framework is now supported.
- Introduced text-to-speech for the KB Module.
- Helps to find the right content with the In-article search.
- Contextual support with multi-SDK.
- Filter the topics with Tags.
Why should you use ASAP?
ASAP help widget can be integrated with your website to make the help center services available within your application.
You can deliver the following help center services to your customers:
- Customer support teams (to raise tickets)
- Knowledge base (to access help articles)
- User community (to interact with other customers)
- AI-powered virtual assistant (Zia and Guided Conversations)
- Chat with an agent (Customers can chat with agents)
What is a demo app?
The demo app's simplest form looks identical to the original wireframes produced for your app. The only difference is that you can click on them to move between screens.
What is the purpose of using a demo app?
A
demo app allows you to see how the SDK will look, and you'll be able to
click between the app's screens. However, it won't provide any
functionality; it'll be static blocks and sections showing the layout,
hard-coded numbers, and data. It can be installed on the phone like a
functional app.
When you provide a demo app, decision-makers can
get a clear visualization of how the end product will look and feel.
This helps you communicate your value proposition effectively.
Click here to download the Demo App now - App Store & Play Store.
Is it an MVP or a demo app?
The
minimum viable product (MVP) would be an app with the minimum
functionality intended users require. On the other hand, a demo app is
mainly for demonstration purposes, but it can be an affordable way to
make a big impression on your customers.
We released a demo app
to provide a practical scenario to help understand the ASAP SDK and its
functionalities. The demo app is not limited to a specific industry and
allows users to experience the functionalities of the ASAP SDK
firsthand. This experience helps users visualize how the ASAP SDK
functions within an application and how it can access information and
raise support queries.
Final thoughts before you vamoose
Exploring
the demo app to understand ASAP SDK's potential for enhancing your
app's self-service capabilities and improving your customer support
offering is recommended.
Hopefully, you found all the
information about demo apps useful and are ready to utilize the ASAP
help widget in your next project. If you still have questions about the
demo app, please get in touch with us by commenting on this post.
Watch this space for more exciting updates on ASAP SDK capabilities!
Cheers,
Kavya Rao
The Zoho Desk Team