We've rolled out significant enhancements to the video feed for Android devices. Technicians will now experience a substantially better remote session overall, thanks to improved video clarity and a smoother user experience when customers join from an Android phone or tablet. This update ensures a higher-quality connection and more effective troubleshooting.

Customer apps now fully support 2D Annotations during remote assistance sessions! Now, your end users can take advantage of this powerful feature to collaborate with technicians. They can precisely mark, highlight, and pinpoint areas of interest on their screen, making problem-solving faster and more accurate for everyone involved.