Boot Loop After Removing Service from Client via Admin
We have multiple laptops experiencing a boot loop / unable to login after the Zoho Remote service was removed from their machine remotely via the desktop client. The Windows sign-in screen is not available, and users are unable to login. This seems like
Unattended Access on Android without Play Store
I'm testing Zoho Assist for remote config and maintenance of our IoT devices. The devices are running Android 8.1 and do NOT have Google Play Store installed, nor can it be installed. I've been able to install Zoho Assist on the devices and load the enrollment
Zoho Assist Unattended - devices disappearing
Hello, I've recently introduced a new model of laptops into our environment (Lenovo Legion). We are experiencing an issue where only the latest installed agent - laptop is visible in Assist. This issue does not appear with our Dell inventory. Example:
Can't type latin characters Mac x Windows
I access a Win XP machine using Chrome on Mac OS X High Sierra and I can't get special characters like á é ó â ê ô ã õ à í ú to work. I tried a few different keyboard layout setups, but nothing worked. I end up having to type a lot of stuff in a local notepad for further copy and paste, which is not convenient at all. Am I missing anything? How can I make this work? Thanks.
Zoho Assist
Hi, We are using zoho assist unattended access in some windows server 2012 and recently the agent lets you connect but not let you do anything on the remote machine. Sometimes you can click on something but nothing happens. There's a issue with this new
Zoho Assist Unattended Access prevent my Windows 10 Pro business computers to sleep (ever)!
Since I begin my trial period of Zoho Assist (Unattended Access) for business, I have sleep mode issues on all my business computer. In fact none of the sleep delay worked or even if I manually click the "Sleep" button into the Start Menu... After using the "powercfg -requests" command from Microsoft to troubleshoot sleep issues, I see that Zoho was responsible to all my sleep issues. Of course after uninstalling Zoho Assist Unattended Access from my test computer, the sleep mode returned to normal
Zoho Assist: soft focus remote image (remote is macOS)
Hello Scenario: - Technician: macOS Sequoia - User: macOS Sequoia - Problem: The image on the technician side is a little blurry. I can describe it only as "soft focus". No changes to color quality of remote screen resolution make any difference. But
Copy button for unattended installer broken.
Come on guys this is a simple fix on your website. Why is this not been attended to? I keep getting pushed into support cues and the technicians don’t even address the question I’m asking. This is a great product do not let support technicians damage
Zoho Assist no longer works using VPN
I have been using Zoho assist for a bit longer than a year. I have been using the VPN Private Internet Access for even longer. For the first year of using Zoho assist I could remote into a pc, turn on a vpn, it would disconnect but then reconnect my
Not displaying a newly created window within an application
On a specific stock trading application (see image below), when a newly created full screen operation is invoked (File->New) oft times it is invisible (the mouse input is correctly routed to the new window but the hover over contents shows the invisible
Website Access Blocked (from one pc only) when attempting unattended access to any device
Hello From one of my laptops I cannot access any remote device using unattended access. A Zoho Assist error page didplays 'Website Access Blocked. See attached.
Failures installing Unattended Agent using Microsoft Intune
Hello, I configured Zoho Assist Unattended Agent using Microsoft Intune, following the steps outlined in this article, using a .MSI installer. I added a pilot group of users and for 6 of them it installed correctly and I see their computers in Zoho Assist
Unattended Access session confirmation exclusion list suddenly not working
As of Friday, the session confirmation exclusion list is not being respected. Instead all remote sessions are prompting for confirmation, including those in the exclusion list. For some of our critical shared machines this is a significant issue as the
Assist Unattended access from Mac to Mac grey screen
I have had remote access to a customer Mac OS system from my MacBook. After setting up Unattended access the session won't start, showing a grey screen.
Unattended acces\ Invite Technicien \Gain Control
When I'm on a remote zoho assiste or Unattended access session and I invite an external technician by sending an invitation, when he accepts the invitation, a message appears to him : "Remote control disabled. to gain control click on Request control",
Zohoassist unattended not working with Ubuntu
We have a Intel NUC device running Ubuntu version 22.04.5 LTS. We installed Zohoassist unattended using the CLI commands. We are able to see the device on the Zoho assist portal. But the status of the device is hoping between Join and connect. Once we
Microsoft Defender SmartScreen Flags Unattended Access as Unsafe
When attempting to connect via Unattended Access, I receive an Unsafe Site page from Microsoft Defender SmartScreen. Using Microsoft Edge Version 105.0.1343.27 (Official build) (x86_64). macOS Montery 12.5.1 (21G83). This just begun happening this evening
Scroll Bars appear but Windows on Remote PC not scrolling
All of my companies PCs are Windows 10. Trying to scroll down through a list, the scroll bar moves, but the screen does not scroll. Trying to scroll down in the list of updates, but can't get down to the restart button.
Assigning Devices in Group Issue
Hi Guys I was wondering if anyone else had been experiencing any issues with the Groups on Zoho Assist? I have attached 2 images of the issues we are having,. Firstly when we assign groups, it shows the device name and not the display name like it used
Adding devices to groups method has changed
Hello, When adding a group then adding a device to the group, it used to show all the devices by 'Display Name', however it now shows it by 'Device Name',. The new way does not work for us, can we revert it back to show devices by Display Name inste
Awaiting session confirmation althou being deactivated in settings
Hi there, sometimes (not always) using the zoho assist app we get to wait more than a minute until the connection gets established. Following the message displayed it seems to await confirmation from the target PC. Also visible in the sceenshot the user
Unattended access on Mac fails
I can get the unattended to work but if the device reboots then the Mac never reconnects unless I uninstall and reinstall the program. The private IP always changes to 127.0.0.1 on reboot in Zoho Assist even through the device has a proper IP address.
Not working in Windows 11 when laptop lid is closed
Hello, I am trying to use Assist Unattended to access a laptop, using Windows 11, whose lid is closed. The power settings are set to "Do Nothing" when it's closed, but I can't control anything. The mouse doesn't work, the keyboard doesn't work, and sending
Assist runs on MX Linux and survives restart but install error is confusing
Hello, Unattended Access is running well on my MX Linux although it is bit laggy. It survives a restart, so autostart seems to work. What confuses me is that I get the following error (this time from reinstall) Reloading configuration files for periodic
Unable to connect to Unattended Access machine after reboot
This morning I was remoted in to a server to do maintenance. I restarted the computer, but ZoHo Assist is showing the computer as offline and has for a few hours now. I know the device is online and has an internet connection because I am able to access
All 387 of our links are not working
After your maintenance, none of our links work at any of our 114 locastions. FIX IT NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hyper-V VMs slow after Unattended Remote Access Install
I just did a test install of Zoho Assist on a Windows 10 VM and noticed immediately that the machine has slowed to almost unresponsive. Zoho Assist will not connect, but the machine does show up in Unattended Access. I installed it on a physical machine
Copy emojis to remote computer
When I try to copy a emoji from a Windows & macOS computer to a remote computer using Zoho Assist it dont work, I just get some wierd looking character. How do I solve this?
Trying to install Zoho Assist on Debian Machine
Hello! I am trying to install Zoho assist on a Debian machine. I have done this successfully on other remote machines, but only today ran into issues: uname -a Linux raspberry 5.10.0-15-amd64 #1 SMP Debian 5.10.120-1 (2022-06-09) x86_64 GNU/Linux Steps:
Issue logging into headless (GUI less) Linux servers via Unattended Access remote sessions using 'command prompt'
Hi All, is anyone else having issues logging into linux servers using the command prompt remote access? Zoho Support have admitted they made a irreversible change that now prompts for a login prompt. But we still cannot get a command prompt. Root will
File transfer not working
Hello Yesterday the file transfer layout changed and now I cannot transfer files to or from my remote computer
Unattended Access: Linux (Debian Stable) host (with GDM3 GNOME GUI) + no monitor, won't display
As the subject says, I am running into an issue where the log files are saying that ZohoUA can't find a monitor (because there isn't one connected). I still need a virtual adapter of sorts so I can see the screen at a client's remote site. Here is what
Zoho Assist & Unattended Access are not working
Since 01:45 PM IST, zoho assist & unattended access are not working. Kindly look into this on priority.
Zoho Assist not working
Dear Team, Our Zoho assist is not working and getting error its temporary down. Please do the needful to fix asap.
Zoho Assist Down
Dear Team we are trying to access zoho assist and getting error temporary down. Please support to fix this asap.
Zoho Assist - Not able to run on Windows 11
Good Morning, I am having issues with getting Zoho Assist to run on Windows 11. Everytime i run the app, it states that "the item zaservice.exe" shortcut has been changed or removed. i copied the installer from 'my department', put it on the desktop
Unattended access verification email
Hello, I am trying Zoho assist free trial, I have tried Remote support and it works good. I have wanted to try an Unattended acces, but after 5 attempts, I still have not received an verification e-mail. Could somebody help me please? Thank you
Zoho Assist cannot connect from one uer
In Zoho Assist, I can connect to an unattended access machine just fine, but another user tries to connect, gets to the Windows login screen, but cannot type. CRT-ALT-DEL tool also does not work. Once she is in, my connection also does not work. A
Screen Resolution and Scrolling Issues
I have 5 servers that are all physically identical in terms of hardware (CPU, OS, software, memory). The only difference being the storage space. On 4 of them I unable to scroll lists, or see things clearly. The servers are running Windows 10 Enterprise
Cursor alignment
On zoho assist, the cursor is not aligned on the remote machine. We have to try to restart zoho to repair the problem, but the issue still comes back.
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