Zoho Desk app update - WhatApp Templates - Android and iOS
Hello Everyone! In the latest Android and iOS version of the Zoho Desk mobile app (Android v2.6.10) and (iOS v2.7.4), we have brought in support for WhatsApp templates in Instant Messaging (IM). With WhatsApp templates, the agents can send templated responses
Zoho Desk app update - Android
Hello Everyone! In the Android version of the Zoho Desk mobile app(v2.6.9), we have extended support for the below: 1. Marketplace extensions that are available within the left pane of the ticket details view on the Zoho Desk web app (desk.zoho.com) can
does the iOS app support blueprint?
how can an iOS user use a blueprint in the app? we are not seeing this functionality in the iOS app.
Accounts module is now supported in the latest version of Zoho Desk iOS mobile app.
Hello, In the latest version of the Zoho Desk iOS mobile app (v2.7), we have brought in support for Accounts module. Also, the Contacts module has been revamped with a refreshing new UI. Users can now view all the web-based contacts within the mobile
New enhancement in the latest version of the Zoho Desk Android mobile app
Hello, In the latest version of the Zoho Desk Android app (v2.6.6), we have brought in the below enhancement. We have implemented the layout and validation rules for quick actions in the Activities module for tasks and events. An intermediary screen has
Priority work mode is now supported in the latest version of the Zoho Desk iOS mobile app.
Hello All, In the latest version of Zoho Desk iOS app (v2.6.17), we have brought in support for Priority work mode as well: In this mode the tickets are listed according to their respective priority. Please update the app either from the App Store or
New enhancements in the latest version of the Zoho Desk Android mobile app
Hello, In the latest version of the Desk Android mobile app (v2.6.3), we have brought in the below enhancements. App language preference: A centralised location where you can select a preferred language for the app. You can change the language of the
Tickets now can be shared during the blueprint transition in the latest version of the Zoho Desk Android app.
Hello, In the latest version of the Desk Android mobile app (v2.6.2), we have brought in the below enhancement. We have implemented the 'Share Ticket' action as part of the blueprint transition. Agents can share a ticket between departments and invite
Layout & Validation rules for quick actions is now supported in the Zoho Desk Android mobile app
Hello, In the latest version (v2.6.0.1) of the Zoho Desk Android mobile app, we have implemented the layout and validation rules for quick actions from the ticket list and in ticket details screen throughout the app's tickets module. An intermediary screen
Kowledge Base
How to show the knowledge base on the Andorid app? Regards.
Account details view is now supported in the latest version of the Zoho Desk iOS mobile app
Hello, In the latest version ( v2.6.13) of the Zoho Desk iOS mobile app, we have brought in support for Account details view. Users can now be able to view the details of Accounts including their respective ticket stats from within the Desk app. Please
Instant messaging is now supported in the latest version of the Zoho Desk Android mobile app
Hello, In the latest version (v2.6.0.1) of the Zoho Desk Android mobile app, we have brought in support for Instant messaging integration. What is Instant messaging? Instant Messaging feature helps users to make their business smooth by connecting with
Instant messaging is now supported in the latest version of the Zoho Desk iOS mobile app
Hello, In the latest version (v 2.6.12) of the Zoho Desk iOS mobile app, we have brought in support for Instant messaging integration. What is Instant messaging? Zoho Desk's IM is the perfect messaging platform to take business to the next level by making
JWT for Authenticating Users in the ASAP debug
Hello. We are trying to set up a login using a JWT endpoint. As described in this article: https://help.zoho.com/portal/en/kb/desk/for-developers/asap/general/articles/jwt-for-authenticating-users-in-the-asap-add-ons#What_is_JWT After the JWT endpoint
Refreshing new UI for the Contacts module in the latest version of the Zoho Desk iOS mobile app
Hello, In the latest version of the Desk iOS mobile app (v 2.6.11), we have brought in a refreshing new UI for the Contacts module. Users can now add new tickets via Contacts. We have also given a gist of Contact level ticket statistics (i.e., Open, On
Unable to find the URL needed in order to use the Iphone version of Manage Engine Service Desk Plus
We have Manage Engine Service Desk Plus Cloud version. We do not have inhouse servers. How can I find the URL that needs to go in the application on the Iphone when we first open the app? It's asking for URL and port number. Our company name is Certified
Filters are now supported in the latest version of the Zoho Desk Android mobile app
Hello, In the latest version of the Desk Android mobile app (v2.5.1), we now support the option to filter the ticket listing based on the criteria such as Department, Agent, Status, Priority, Channel, Received in and Due Date. Please check the GIF below
Manage tags from within a ticket in the latest version of the Desk iOS mobile app.
Hello All, In the latest version of the Desk iOS mobile app (v2.6.9), you can now add a new tag or select existing tags or remove them from within a ticket in the mobile app. Please check the screenshot below for your reference: Please update the app
Activities associated with a ticket are now accessible in the latest version of the Zoho Desk Android mobile app
Hello, In the latest version of the Zoho Desk Android mobile app (v2.5.01), we have brought in the below enhancements. Events associated with a ticket are now accessible from the app. Filter the Events or Task based on Upcoming/ Spam/All filters Sort
How to go offline in app
When a HelpDesk agent is signed in and online, tickets are routed to them. In the web interface, I click on my portrait in the top-right and can set my status as Offline in the channel I get notifications from. How do I do this in the mobile app?
'Approvals' is now supported in the latest version of the Zoho Desk iOS mobile app.
Hello, In the latest version of the Zoho Desk iOS mobile app (v 2.6.5), we have brought in support for 'Approvals'. You can now create, review and approve/reject the approval requests for tickets from within the app. Also, you can now easily navigate
Sharing tickets from within the app is now support in the Zoho Desk Android app
Hello, In the latest version of the Desk Android mobile app (v2.4.31), we have brought in support for 'Share Ticket' from within the app. Users can share tickets with other departments for their agents to collaborate their work. Agents from other departments
Users can now notify the contact while adding a 'Resolution' to the ticket.
Hello, In the latest version of the Desk iOS mobile app (v2.6.4), users can now notify the contact while adding a 'Resolution' to the ticket. Also, the 'Resolution' UI has been tweaked to support edit and delete option. Please update the app either
Refreshing new UI for the Ticket List view in the latest Zoho Desk Android mobile app
Hello, In the latest version of the Desk Android mobile app (v2.4.28), we have brought in the below enhancements. We have brought in a refreshing new UI for the Ticket List view now. Users can now customise the way their ticket list looks in settings.
[iOS] [ASAP] ZDPortalChat module can't be triggered manually
I've been trying to trigger the Live chat manually as the documentation says calling ZDPortalChat.show() has to be enough, but I couldn't achieved. Is there another configuration that I have to configure? the documentation only says calling that method
[ Android ] Can't use ZOHO ASAP SDK in a dynamic module
Zoho asap fails on android resource linking when it's used in a dynamic module gradle file
Introducing customizable widgets in the Zoho Desk iOS app
Hello All, In the latest version (v2.5.11) of the Zoho Desk mobile app, we have introduced two new widgets, one to view the ticket stats and the other one to view the tickets list. You can customize these widgets based on the custom views that you have
ASAP for mobile Platform: Authentication Method
We cannot configure JWT-based authentication, if Remote or SAML-based authentication is not enabled in portal. But we have federated login enabled. Can't JWT authentication be done, if federated login is enabled? Please try the possibility of it.
Accounts module is now supported on the Zoho Desk Android app (v2.4.16)
Dear All, Hope you all are doing good. I'm glad to inform you that in the latest version of the Zoho Desk Android app (v 2.4.16) we have brought in support for the Accounts module. To access the same, please update the app to the latest version from the
Electronically Protected Health Information (ePHI label) is now supported within the Desk app (Android and iOS)
Hello All, In the latest versions of the Zoho Desk mobile app (Android Desk app- v2.4.13, iOS Desk app - v2.5.4) users can now mark a field related to medical records as ePHI (Electronically Protected Health Information). ePHI fields generally have data
Widgets and Tags are now supported in the Desk Android app
Hello All, In the latest version of the Desk Android app (v2.4.12), we have brought in support for widgets wherein a quick overview of your ticket stats can be viewed (for eg: Number of Open, On hold, Overdue and Unassigned tickets). Upon clicking on
Archived view is now enhanced within the Desk iOS app
Hello All, In the latest version of the Desk iOS app (v2.5.2), we have enhanced the Archived section on the app. 1) Archived label will now be added in ticket details page to indicate that the ticket is in archived view. Please refer to the screenshot
Ticket templates are now supported in Zoho Desk Android app
Hello All, Here is an update to all agents who would like to simplify their tasks by quickly inserting ticket templates while creating a new ticket. This is now supported in latest version of Zoho Desk Android (v2.4.11.1). You can update to the latest
Zoho Desk app is now made even better with iOS 14 experience!
Hello All, As Apple has unveiled iOS14, we have brought in support for some notable features which will help you in providing a better customer experience. Below are the features that are covered in the latest version of the app (v2.5.1): Widgets: Widgets are customizable extensions that can be added to your home screen that keeps you updated on important activities and information. Agents can now keep an eye on the metrics they care about, without having to open the app every time. The
Custom fonts are now supported in Zoho Desk iOS mobile app!
Hello All, Here is an update to the users who would like to personalize the Zoho Desk app with some custom fonts. In the latest version of the Zoho Desk iOS app (v2.4.14), we have brought in support for Custom fonts of your choice for the users who are running the app on iOS 13 and above. You can customize the font in the app by following the steps mentioned below: Go to the Zoho Desk app. Settings. Select 'Fonts'. Select the desired font from the default font list or Custom font list.
'Sign in with Apple' is now supported in Zoho Desk iOS mobile app
Dear users, In the latest version (v2.4.10) of the Zoho Desk iOS app, we have brought in support for an additional mode of gaining access to the Desk app. You can now sign in to the app using Apple ID by clicking on 'Sign in with Apple' option. It is now easier than ever to manage your tickets on the move. You can update the app directly from the App Store or using the link given below: https://apps.apple.com/us/app/zoho-desk/id692742510 I have attached a GIF below for your reference: If
Timeline feature is now available in the Zoho Desk Android app!
Knowing the history of the tickets raised by the customers is one of the best practices of Customer Service. Timeline is one such feature that helps the agents to get a complete list of the tickets sent by your customers. We have now brought in support for 'Timeline' feature in the latest version (v.2.4.7.1) of the Zoho Desk Android app. You can access this feature by going on to a ticket > click the more option (hamburger icon) > Timeline. You can update the app directly from the Play Store
Layout rules is now supported in Zoho Desk mobile app
Hello Everyone! This is to all those who were looking for clutter free layout in the Zoho Desk mobile app. I am glad to announce that we have brought in support for the 'Layout Rules' feature in the mobile app now. You can create layout rules from the desktop site (desk.zoho.com) and the same will be reflected in the mobile app. To create a layout rule: 1. Go to desktop site (desk.zoho.com). 2. Click the Setup icon at the top bar. 3. Click 'Layouts and Fields' under 'Customization'. 4. Click the
Introducing 'Dark Theme' in the Zoho Desk Android App!
Hello All! We wish you all a Happy New Year :)! This New Year, we have given a new look to our Zoho Desk App icon to give it an all new and refreshing look. Also, we are delighted to let you know that we have brought in support for 'Dark theme' feature in the Zoho Desk Android app. You can now experience enhanced readability, save battery life and run through your tickets with ease. In the latest version of the Zoho Desk app, you can enable the Dark theme from the on-boarding screen i.e.,if
Create Ticket with Subcategory error
Hi Team, We are facing internal server error while create ticket (Programmatically Adding Ticket) with subcategory. Kindly find the code snippet in below, DeskNewTicketData ticketData = new DeskNewTicketData(); ticketData.setEmail(emailEditText.getText().toString()); ticketData.setContactName(fullNameEditText.getText().toString()); ticketData.setDepartmentId(deptID); ticketData.setCategory(feedbackTypeTextView.getText().toString()); ticketData.setSubCategory(feedbackCategoryTextView.getText().toString());
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