Zoho Desk | Zoho Desk Mobile App Community

Customer service made simple with Zoho Desk, now with iOS 13 experience
Hello All, This year like all the others had the internet buzzing as Apple announced the release of iOS 13, the latest update for iPhones. We are celebrating this release too because with iOS 13, we can enable agents to make the most out of their day helping customers using the Zoho Desk mobile app. Here’s what we have in store for you with this update: Dark Mode: iOS 13 has released the Dark mode feature for the device, and we're right on the money as well. Dark mode provides better legibility
Radar vs Desk - mobiles apps comparison
Hi. Could someone tell me whether there are any differences between those two apps in terms on features and functionality? I am aware that Radar is designed for managers and it has totally different UI but are any functionalities missing in Radar comparing to Desk app?
Zoho Desk mobile app - time entry
What are Zoho's plans to add time entry feature to the mobile app for Android? It seems silly that our on-site engineers can do as much as they can through the mobile app when working on-site, except enter their time. Having them put notes with their time in the ticket comments is cumbersome and only creates additional work for someone else, and also opens the door for process failures. I have been told in the past that "this feature is coming", but so far, no go.

Announcements
Zoho Desk Android app update - Swipe action customization
Hello everyone! We have brought in support for the swipe action customization in latest version(v2.9.13) of the Zoho Desk Android app update, enabling you to configure left and right swipe gestures on tickets to carry out the actions swiftly without opening
Introducing the 'Send as Email' option on the Zoho Desk iOS mobile app
Hello everyone! In the latest version(v2.10.2) of the Zoho Desk iOS app, we have brought in support for the 'Send as Email' option while creating a ticket. This feature enables you to reach out to the customers by sending outbound emails. The emails are
File Encryption - Zoho Desk iOS app update
Hello, Everyone! We have now introduced the 'File Encryption' option within the Zoho Desk app as part of the HIPAA Compliance. This option allows the user to encrypt the attachments within the Desk mobile app, which acts as an additional layer of security.
Data encryption - Zoho Desk iOS
Hello, Everyone! In the recent iOS version(v2.8.23) of the Zoho Desk app, we have supported data encryption. As a part of HIPAA Compliance, the Zoho Desk mobile app now allow users to encrypt the Desk mobile database as an additional layer of security.
Zoho Desk Android app update: Enhanced UI of the History tab.
Hello everyone! In the latest Android version(v2.9.10) of the Zoho Desk mobile app, we enhanced the UI of the 'History' tab within a ticket. Also, we have introduced a filter option to easily search the history based on the actions performed on the ticket.

Top Contributors
Sneha Bharathi V

Zoho Desk | Zoho Desk Mobile App Community

Customer service made simple with Zoho Desk, now with iOS 13 experience

Radar vs Desk - mobiles apps comparison

Zoho Desk mobile app - time entry

Announcements

Zoho Desk Android app update - Swipe action customization

Introducing the 'Send as Email' option on the Zoho Desk iOS mobile app

File Encryption - Zoho Desk iOS app update

Data encryption - Zoho Desk iOS

Zoho Desk Android app update: Enhanced UI of the History tab.

Top Contributors

Sneha Bharathi V