Best use of PRODUCTS feature for an events business
Hi all, How would you approach the products feature for a business events' company? Since we are new-comers, we are trying to avoid future headaches or just make the best of use of the set off features available. How would you suggest organizing our events in MH products feature to get the most value? - Per event brand? To create one single product per event brand, such as "CEO Summit". - Per edition? To create multiple products per each yearly edition, such as "CEO Summit 2019", "CEO Summit 2020",
Add leads via API without subscription
Hello there, I am testing marketing hub right now and currently I use Mautic / Hubspot for some business / personal marketing flows I have. I would like to use marketing hub for an onboarding process, sending the user email and other custom fields via API. Curently, the only endpoint I found would be "Subscribe". But Since this is for transactional in-app onboarding, I believe having to accept the confirmation email wouldn't be ideal. Any ideas on how to achieve that?
MH Segmentation Best Practices
Hello users and Zoho team, There's no doubt that Zoho Marketinghub has increased the segmentation capabilities. Now, we are even more able to powerfully organize our contacts in several ways. There are so many alternatives that sometimes it gets confusing (at least in my case). So, to shed some light on the best approach to segment contacts in MH, how Zoho and other users are structuring leads and contacts? How about taking Zoho CRM as a common ground for everyone of us and share how have you designed
Pop-Up Signup forms
I would like to place different pop-up signup forms on different pages of my website I would also like the form to be chosen by the customer's behaviour (eg if they have previously visited the page or site before. Is this possible? I also want to be able to design the form background image, copy etc. Can this be done? John Legg Owner: The Debug Store
Marketing Hub Profile photo
We would like to add the photo of the zoho user in the signature. Is there a way?
Signup pages and emails customization
Hello What is the point of having "Settings > Customization > Signup pages and emails" set up if I have to manually recustomize (retranslate) the nearly 30 messages each time a new list is created ?
Can I recuperate a deleted journey?
Hi There, Recently I deleted a Jouney but it was a mistake, and I need recuperate it. Please, tell me if I can do it or I have to create a new journey again. Thanks.
Landing page
Can I make a landing page by MarketingHub? I could find "full page pop-up form", but I could not find the function to make Landing page.
Zoho Marketing Hub <-> Thrive Leads Forms
Hello First I want to say that Zoho Marketing Hub is what I’ve been waiting for so looonng :) So… thank you for that, Zoho ! Problem : I have connected Zoho Marketing Hub to a Thrive Themes' Architect / Leads Opt-In Form. Unfortunately there is (still?) no API integration between them, so I’ve used the HTML form integration option. The form is working OK ! But doesn’t redirect to the specified custom URL. Instead, It goes to https://ptre.maillist-manage.com/weboptin.zc Not very lead friendly…
Remove lead from journey when converted
Hey again Sorry for all the questions today. How do you remove a lead from a journey when they have been converted to a customer or deal? I don't see any settings in the eject criteria. Thank you in advance.
How to update leads' custom field via the API?
Hellow there. I am using the "subscribe" endpoint to add leads to a list. It works. But I want to update CUSTOM FIELDS using this endpoint. I am trying my best but nothing seems to work. I have a "Events Created" integer custom field. How do I do that? Thanks
Web assistant WEB APP on subfolder
Hello, I have my website at www.domain.com and my webapp at www.domain.com/admin. Is it possible to have the web assistant website on the former and the web app at the latter? Thanks
Adding leads manually (from client side)
Hi there, Unfortunately the live form on our website doesn't work with "pull from external form" feature in marketing hub. Probably that's because the form uses some JavaScript to submit. Somehow with HubSpot we're successfully pulling leads from that form. It's about the form at the bottom of our home page: https://businessartservice.nl/ (.newsletter-form). Unfortunately I'm not able to push them from the server side manually. Is it possible to push leads manually to Marketing Hub using JavaScript?
Subscriber Limit
Hi Everyone Can anyone tell me how to upgrade my account so I can add more subscriber? Thank you in advance
Editing Ability - How do I edit a Goal (or Lead Scoring) after it has been created?
eg. I have a goal and now I want to add an action to it. How can I edit it? I cannot see any option to doso (even if I pause it). Same with lead scoring - I cannot see any option to edit.
Zoho Marketinghub + Analytics
Any idea when Marketing hub will be linked to Zoho Analytics? For reporting purpose and customer success, this would be great? Regards, Carsten
API
Hello, can you tell us what's in store for the next version of the API ? I am looking for certain data that isn't available I don't think. I primarily want to create custom popups on my own site and want to get all the Data from Customized popup from the API, but its not all there. https://cl.ly/8948312784ca I am looking for more data from "WEb Assitant", like goals, missed goals, referring URL, etc. Will that come soon or never? On the API will this Array have every bit of info (twitter handle,
Account owners do not populate in CRM task object in journey
I am building my first journey and want to create a CRM task within the flow. I found the object to create the task but when trying to assign the task to an owner, none of the the account owners appear. I confirmed that MH is connected to CRM and it lists the names of the authorized people but no people appear in the account owner pull down menu within the CRM task creation module in Journeys. Can anyone point me to what I am missing? Thanks, Alex
4 steps to create personalized customer journeys
When was the last time you sat down to reflect on what forms of content or messages are being sent to different customers and leads of your brand? If you're using the same content strategy for a lead who signs up today as well as a customer who just purchased from you, then there's something seriously going wrong! But, designing a customized engagement strategy for every customer or a lead is a huge task and demands more detailing if not just for time. The best way to implement varied engagement
Serious bug with bounces
Hi MH gurus, I just discovered a serious bug with regards to how bounces are handled in MH - at least with 'reminder' actions. When a bounce is detected on a lead in a journey, the journey continues to email to that bounced address, which results in yet more bounced. For example, I have a journey with opening email (let's called it Email1) that sends out an email to 300 people and gets 13 hard bounces. The journey then has a 'reminder' action which is activated for people do not open the message
Increase MarketingHub Contacts for Zoho ONE
Good morning Zoho Team As users of Zoho ONE, I see that we have 1000 contacts available in MarketingHub but, how can we increase the number of users in MarketingHub without increasing the licenses of ZOHO ONE ? Freetings
Tag Scoring
I propose TAG SCORING. This way we can increase and decrease the SCORE attributed to specific TAGS. For example, if a lead is often clicking through a particular interest, for which we have assigned a particular tag, over time, we can then see that out of all the "interests" we've tagged them for clicking through, they are scored the highest amount of interest for one particular tag. Or so, if someone showed initial interest in a topic that we tagged them on, but over time they continue to not engage,
Share your Scenario - Zoho MarketingHub for your business - Session 1
Hi everyone, We’re glad to be introducing a new session called ‘Share your Scenario’ as a part of MarketingHub’s Community learning. The idea of the initiative is to understand the marketing challenges and cases that your business is currently undergoing so that we can help you with our tools. We, at the Zoho MarketingHub team, would love to know your the marketing goals that you'd like to achieve so that we can build automated journeys for you. You can use these journeys inside the product as soon
Zoho MarketingHub Community Meetups - UK | June 2019
Hello MarketingHub enthusiasts, We are glad to inform that we will be visiting the UK for our community meetups this June. The meetups will be held at nine cities—Bristol, Norwich, London, Brighton, Birmingham, Manchester, Leeds, Dublin, and Edinburgh. The event starts off with our Zoho CRM experts discussing the tips and tricks that help you streamline your sales activities. This will be followed by an exclusive one-hour session on all-things-marketing-automation (3.30 pm to 4.30 pm). What we
How do we ensure phone number formatting for SMSs?
Hi Everyone, I have question regarding formatting of phone numbers to be used with the third party app integration for sending SMS. I have never used any SMS messaging automation in the past and numbers need to be sent in the E.164 format which starts with a +[country code][area code][number] to give us something that looks like this +50612345678. My question is, how do I ensure compliance from my potential lead when they are filling out a web form? I ask because it seems that the standard phone
How to handle Autoresponders?
I am using Zoho Campaigns for our auto responders. Ideally what I would like to do with MH is to use the smart pop-up feature for lead capture and dump the lead into an autoresponder. Do I need to push the lead to Campaigns list for that? If so, how do we do that? Or is there an equivalent autoresponder function in MH?
Introducing the very-first live Twitter chat for Zoho MarketingHub
Hello, everyone! Thank you very much for all of your contribution in our Community page. We’re up next with our very-first live Twitter chat, that’ll take place on 5th June, 2019, Wednesday, from 10:00 AM to 11:00 AM PDT. What's it? It's a live chat on Twitter—we ask you a question, and you reply to the question with your answer. We'll have a couple of experts such as industry specialists, partners, and knowledgeable speakers, taking part in the session too. Be sure to share as well as gain more
Move to Journey Unknown Error
When my journey reaches the process step of "Move to Journey" it is stopped and an "Unknown Error" is displaying. I first thought that maybe editing the active journey with the open trigger may be the issue but I still get the error. I have created additional test journey's and get the same error every time. What is the error and what can I do?
Do your leads show up in touchpoints?
Hi MarketingHub users, I would like to know if anyone has leads showing up in their lead touchpoints. I have not had not one lead show up on mine, even though, I am receiving new leads through MarketingHub webforms. I have reported the problem to support but after several weeks this feature is still not working. It would be nice to know if I am the only one or if this is a widespread problem. Please reply, George Thiess
Zoho CRM Deal status in Marketing Hub sync
In Zoho Campaigns I was able to sync information from my Deals in Zoho CRM which allowed me to engage with people in different stages of the sales cycle. I was able to sync Deal information from CRM into custom fields in Campaigns. From what I can tell, this is not possible with Marketing Hub. The only workaround would be to create a separate view in CRM for each deal stage and set up a separate list for each stage. Has anyone else run into this limitation?
Track Attachment Downloads in Marketing Hub
I have a journey for a free ebook we offer and I have the ebook attachment (via button) within the first email. I want to track the downloads and set the next actions based on the download response, however, I cannot. How to do set the next response in the journey based on the download action?
Incorrect us of donut graphics for message delivery reporting
Hi MH devs. Just some feedback. In the Journey Reports - > Message-Based reporting there is a donut graph that shows all of the following: Sent, Delivered, Bounced, Opened, Clicked and Unsubscribed. These numbers should NOT be combined as a donut graphic, as the pictorial representation is incorrect. For example, Sent is made up of Delivered, Bounced, but NOT Opened (which is a subset of delivered). Likewise clicked and unsubscribed is a sub-set of opened. This is a not a major deal breaker, but
Journey from Syn'ed source not sending emails
Hi. Hi have a HM list that is synced from ZohoCRM based on a CRM view. The sync works perfectly. When the first batch of 50 people were sync'ed to the list, MH dutifully emailed them the first email in the sequence. However, when an addition 200 people were sych'ed to the list the next day, these folks did NOT get the first email in the journey. I have investigate and looked at the reporting from several angles, and it seems that anyone sych'ed to the list is not starting the journey... or something
Zoho Marketing - not pay attention on Social platform
Dear Zoho Marketing Team , Though the Zoho Campain and Zoho Marketing Hub are great , but mostly on email marketing and SMS. Nowadays, there are many point of contact and sale took place on Social platform such as facebook , instagram,.. In many Asian countries, many sales happen on Facebook . Zoho support Facebook chat ( Zoho Social ) but this app is not focus on Sales like SalesIQ , but for commucation channel with customer only . Zobot is now on salesiq , many of my clients use other chatbot
Mailing credit costs for Zoho One users
Hey Zoho MH gurus. I am still a little confused by the ZohoOne MH pricing. I read on a Zoho facebook group that email out of MH require an additional cost. I've been told that we have the following limits to MH for ZohoOne users... Max leads = 500 + (number of users x 500). What is not stated is the maximum number of emails MH can set out. I've been told it is zero, without extra payment. For large, bulk email campaigns, I can understand the need to charge credits or set limits. But I cannot find
How to Identify Website Visitors
I was just wondering what are the various ways that I can identify visitors coming onto our website. I know with SalesIQ - this can be done by using a ZOHO campaigns URL and also is done when a user completes a form. However, will these information (i.e. those already identified) sync through to ZOHO marketing hub? And are there any other additional ways I can identify visitors. As obviously, to prepare a good marketing automation - the system will need to know who to send emails to etc.
Assigning events to Zoho Sites buttons
Hi MH gurus. I wish to attached events to buttons in my Zoho Sites website. However, there is no way I can see to add 'on event' java script to buttons in Zoho Sites and I am unable to use the event selector to select a button manually. How can I get Zoho Sites running with MH Events? Best regards, Joe
Frequent lags in Zoho Goals setting (and other features)
Hi folks. I am finding that some functions in Zoho MH are very laggy, to the point of simply not displaying. One area that has been giving me grief today is creating a new goal for a website. I select the website in quest, select goals and 'create new goal' and then Zoho simply hangs for over 10 minutes. I am not sure if this is a bug or a problem with scaling in the core system, but felt it best to flag as an issue. It effectively means features of MH are inoperable for long periods before
Regarding uploading of Leads to Marketing hub
How does the Zoho Marketing hub leads import feature work? Will additional leads added be merged or will they be deleted, when a new list is imported? Is it possible to maintain engagement lead lists.
Do Not Email versus Suppression Lists
If we create a contact suppression list & add mark them as 'do not email' - will these contacts still be able to receive autoresponder emails with a link to download the file if they complete form request through our website? Or if we need to send them non-marketing communications, such as account/billing notices or other specific types of communication? We have several ways we approach our lists, one being a 'suppression list.' This group is suppressed from general marketing announcements, but
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