Channel URL is not supporting attachment through chat
Hello, We are using your chat feature to provide support to our customers.We are opening the chat channel url in a webview in our android application which is built using Appcelerator Titanium.However the 'Attachment' option is not working in the webview. But it works for any mobile and web browsers if i directly open the channel url. Is it a known issue for webview? Any suggestions to fix this?
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In chat: " We are sorry. We are not close at this time. Leave us a message and we will contact you as" please help me with this problem
API to send and receive messages
Dear Support, I have installed the zoho salesiq plugin on wordpress, and modified the following line to be able to display agent's messages into a html placeholder using .chat.agentMessage() $ldcode_str .= '$zoho.salesiq.chat.agentMessage(function(visitid,data) { document.getElementById("demo").innerHTML = data.message; }); That was
Urgent: SalesIQ live chat JS and display errors
Dear Zoho-Support Team, we have a problem with the Zoho SalesIQ Code-Snippet: ...var $zoho= $zoho || {salesiq:{values:{},ready:function(){$zoho.salesiq.floatbutton.visible("hide");}}};var d=document;s=d.createElement("script");s.type="text/javascript";s.defer=true;s.src="https://salesiq.zoho.com/partcadgmbh/float.ls?embedname=partcadgmbh";t=d.getElementsByTagName("script")[0];t.parentNode.insertBefore(s,t);... As on your support website suggested we have added the code snippet to the HEAD-Section
Third party webform integration
hi, please how to integrate salesIq visitor tracking for a third party webform integration (here unbounce) ? I 've read that (https://www.zoho.com/crm/help/web-forms/set-up-web-forms.html#Use_Web_Form_Code) but i don't know which snippet of code regarding salesIq can be pushed to the webform. Tks a lot..
Problem with chat channel url
Hello, We are trying to use your chat feature to provide support to our customers.We are opening the chat channel url in a webview in our android application which is built using Appcelerator Titanium.However 'add attachment (+)' option is not working in the webview , It doesn't do anything when I click on it. But it works for any mobile and web browsers if i directly open the channel url. Is it a known issue for webview? Any suggestions to fix this? Channel URL - https://salesiq.zoho.com/oodlestechnologiescom/float.ls?embedname=oodlestechnologiescom
SalesIQ Pre Chat Survey Customization
Hello, I am working on dynamically qualifying leads. What I would like to do is this: Add a custom field asking if the leads a business or residential. I have done this successfully on chat using customfield.add(). This is the part I am having difficultly with - (1) Is it possible to add a second custom field dynamically based on the "residential" value entry? I believe this is possible with the callback feature but I was unable to find sample code. (2) Once the customer indicates they are "residential"
Do not track certain IP's
Is there a way to not track certain IP, so that it would not count against the monthly sessions? For instance, there is no reason to count my personal IP since I am developing the site, but will be on it daily. Also, the IP of the business itself, owner and IP like that would add against the allotment, but not be beneficial for use or statistics. Thanks! Milo
Why the button is yellow
Hi, What does it mean when the circle in front of the customer number is yellow instead of green ? Thank you
Edit/Associate a visitor manually
I am testing the SalesIQ system. If website visitor happens to call us instead of using the web chat or web form, is there a way the person that is speaking with them can manually click the visitorID and either make them a new lead or associate them with a contact/lead in ZohoCRM manually? It's not a perfect system, because they might link the wrong visitor, but it's one of the only ways to capture the original lead source (adwords, etc) for offline phone calls.
Web embed on multi language wordpress website
I have a multi language website (based on Wordpress) and as far as I read, the web embed should automatically translate text based on the visitor browser language. In my testing, this is should work fine, if it weren't for the fact some custom texts are not translated. How can I roll back this "custom" texts to the default values? If I do this, will the web embed translate this texts too? Thank you, Igor.
Make Online Float Button Appear if Agent is Online instead of Disappear if Agent is Offline
We are working to setup Zoho SalesIQ Chat on our website. Our goal is that the chat float button only appear if an agent is online. We tested the script below which hides the chat float button when all agents are offline: $zoho.salesiq.ready=function() { $zoho.salesiq.chat.offline(function(){$zoho.salesiq.floatbutton.visible("hide");}); } The problem with this script is the offline float button appears for a second and then disappears. When a user goes to different pages, the offline float
SalesIQ Funcionality with CRMPlus Entreprise Suscription
Hello, I have a CRMPlus Enterprise Suscription and I have a question about SalesIQ funcionality included within CRMPlus Enterprise Suscription. Which funcionality is included, Free, Basic, ...? Thanks
What is the limitation for "Embed on 1 website"
Hi, I am confused about the features listed in SalesIQ, on the free version (which depending on this feature, is all I need right now) it says I can 'Embedded on 1 website' Does this mean I am limited to 1 literal page (ie: www.mysite.com/about.html) or am I able to put it on all pages on a domain. (ie: mysite.com/index.html & mysite.com/services.html & mysite.com/about.html & mysite.com/contact.html) Thank you, -Addison
SalesIQ Introduces Dynamic Routing Rules
An exciting new addition in SalesIQ->Visitor Routing, to route your visitors to the right Users. The CRM Lead/Contact Owner and Last Chat Attender options are now available in Automation -> Visitor Routing -> Route to Selected Users. You can route the website visitors to: The User who is the assigned owner in CRM (if the visitor is available in your CRM as Lead or Contact) The User who assists the visitor in the previous chat Let me explain with the examples how this would help you to route your
Zoho chat
Zoho chat which i have integrated is not showing up, I also tried adding embeded chat code but didn't worked.. Facing this problem from last few hours, before it was all working perfect..
Dynamic Text - Add a Personal Touch to Your Automated Messages
The text that can customize or change is termed as "Dynamic Text" in SalesIQ. As the word implies this text will be dynamic from one visitor to the other, when we store the canned message/welcome message/embed automated message/send automated chat invite wouldn’t it be great if we can display the same automated message but give a personalized experience to each visitor. Yes, today we are going to see about the use of Dynamic Text in SalesIQ automated messages. Click to view the List of Dynamic Text
Chat not connecting
We have recently started using Sales IQ and found that if a visitor initiates a chat the chat function works flawlessly, however, if we try to initiate a chat with a visitor the chat box in the visitors browser just says 'connecting....' and never connects. how do i fix this?
Only on Chrome, the site is reporting a message URL not configured
When loading the chat of the SalesIQ only on Chrome appears the message "URL not configured" instead of the buttom. The Iframe with the widget address is present, but a short table marckup with the message is rendered instead of the actual widget.
Changing the language of chrom
All the good time. I use the Russian for a chat in Firefox everything is OK , but if you open the site in chrome chat shows English translations. How can I improve ? Ps. I tested on different desktop .
No longer displaying any visitor names at all
When I first installed SalesIQ, I used to see some names among the numbers. That stopped happening many months back - I no longer see any names on the radar, even when I visit my site. What am I doing wrong?
Chat window colour scheme
Hi, is it possible to change the colour scheme of the chat window?
Frequent Disconnections
We are facing frequent disconnections in Sales IQ. We have ran several tests on our end and we have concluded that its not our internet connection. Let us know on what to do
Visitor History – SalesIQ now gets Visitor Insights
Hello all, We are happy to announce that we have come up with a new module “Visitor History.” The Visitor History helps you to know more about the visitor’s activity on your website. You can also assign a score to your website visitors based on their activity. The visitors visiting your website will be listed in the Visitor History section. The Name, Email, Time Spent, Last Visit and the Source can be viewed on the list. A click on the visitor name in the list will open the Visitor's Information
chat unable to connect
I've installed the float window snippet in the site autohome.mx and it worked fine for some time but now, every time someone send a message, I receive the notification and reply, but the chat window in the customer side keeps showing the message "Connecting..." and they never see my replies. I'm using the wordpress plugin to insert the code by copying and pasting from the configuration page of salesiq.zoho.com. EDIT: Ok, problem seems to be only when trying to use the chat on private browsing/incognito
Inaccurate visitor tracking with ajax loaded content
Hi, I'm working on implementing SalesIQ into our website, but I noticed that the tracking is not always detecting when a visitor changes page. Sometimes it completely misses a page change, other times it will notice that the page has changed but does not update the title of the page - although it does at least notice the URL change. I thought that the problem could be that the website loads pages via ajax after the initial load and uses history.pushState() to update the address bar, but I found
Embed Chat button
I am trying to copy the Button snippet code for live chat into my website. Nothing appears after I paste in the code. The floating snippet code works fine for putting a link at the bottom of the website, but the Button Snippet Code is not working? What am I doing wrong? My website it hensont.com.
Hi, My Zoho Sales IQ Keyboard shortcuts are not working. Please revert with the possible causes?
Hi, My Zoho Sales IQ Keyboard shortcuts are not working. Please revert with the possible causes?
Integrating ZOHO Campaigns & SalesIQ to assign one number per visitor
Hello! We have successfully integrated SalesIQ and campaigns together, so that when someone clicks on the link in campaigns, they track in our SalesIQ with their first and last name. However, when that visitor goes to a different webpage, they are assigned a new number. Is there a way to keep their name associated with their visit when going to a different page from campaigns? Thanks!
Transferred to Another Agent Message Displayed to Chatter (Customer)
Hi Sales IQ Support, There should be a message to the buyer or customer when you are chatting with them that when you transfer their chat to another agent, there should be a message stating that their chat is being transferred and the chat box should be disabled for further messages until chat is accepted by other agent. This is able to be used in Zopim. Consider it in Sales IQ Kind Regards, Kim Dir. of Communications/Office&Product Manager/Customer Account Manager @Jacob's Sales & Tech Store
Multiple criteria for a priority circle
Can I have multiple criteria for each of the 4 priority circles....for example, circle 1 would show only visitors from the United States who have viewed 2 pages, circle 2 only United States and 5 pages, etc. If yes, how do I do this? Thanks.
Problem with wordpress embeded
Hi all, I've installed SalesIQ to my website at lactien.com by using salesit plug-in on wordpress. Maybe it does not appear correctly when it display full width site. How can I modify this problem? Thanks in advance. Lam
Start conversation with visitor before they start with Agent
I was wondering how do i start a chat as an Agent with a visitor. I can see the visitor come to the site and i can type a message from the portal but nothing happens to the chat client.
Visitor engagement - now SalesIQ gives you more control!
Do you think that all your prospects are greeted in the same way through chat triggers irrespective of their purpose of visit ? Do you think that your potential / privileged customers are getting the same treatment as any of your random visitor of your website? Now we bring you some nicer way to have more control over your visitor engagement. Segregation of controls Separate rules can now be configured for sending the chat invites and assigning the visitors . Tracking Rules -> Intelligent
How to track visitors not opening a chat & not using a Zoho webform
Hi there, I would like to populate the visits data in zoho CRM to all leads, not only the ones initiating a chat. In addition I can't use the Zoho CRM webform, as our registration form asks the lead to choose a password. I would like a code snippet to add to our own form which will populate the visit fields in Zoho once they fill the registration form. thanks.
If I track link, button clicks on my site, how can I associate those tracked information with the right record in my CRM ?
Hello Team I am not IT person, I just wnat to know whether the following is possible or not, if possible, want to know general picture of how it can be implemented. Besides standart fields of SalesIQ, if I want to track other parameters like rating, feedback, button and link clicks, can I use Salesiq's javascript/cookies? Or do I need to have my own cookies to track above metrics? If the last is the only option, do I have chance to associate these parameters/metrics that are tracked by SalesIq and
Mobile Application
I was on a call last week and I took away that I could have live chats from the web page sent to my phone. Is there an App for this, and how do I go about setting this up?
Chat on website
Hi Guys, Can I use zoho on my website. I want to embed zoho on my website. I am using live chat program right now. Can I replace live chat with zoho? Any answers will be highly appreciated. Stephen Ward
make it easier for customers to close the chat window (and leave feedback)
Right now, when the customer wants to leave the Chat, they probably just close the window using the browser's close command, i.e. hitting the X at the top-right, or hitting Ctrl-F4, Ctrl-W, or Alt-F4. This makes it very unlikely that the customer will leave feedback (ratings). The way Zoho SalesIQ provides for closing the chat is to hit the little + button, then hit the On/Off button. Only then will they get to the feedback/ratings screen. I find it unlikely that customers will do that. My suggestion
Reports > Visitor Regions should have better granularity
In the Reports screen, a useful report to us is the map which shows where the users are coming from. However, as a national government service agency, all of our users come from the same country. Therefore, the report showing the world divided into countries is not useful. What would be very extremely useful to us is to see which cities/regions are users come from. Can you provide the ability to double-click into a country? Thank you.
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