Attention Deluge Developers: Important Update Regarding "Send Email Deluge Task"
Hi Deluge Users, We hope this message finds you well. We would like to inform you about a recent update on the Send emails deluge task. If you are using this deluge task (SalesIQ Scripts) for your Zobot, widgets, or form controllers to send emails, please
Increasing conversions and simplifying the workflow
Hi Is it possible to display a chat screen after the sales IQ/Zobot bubble is clicked? The workflow currently displays a button The button is clicked, then it asks to click phone or chat Then it asks for name, phone, email and message Then it allows the
"Visit Summary" section is not populated in Zoho CRM
I integrated Sales IQ using JavaScript API, and when form is submitted - CRM contact is created. Zoho Sales IQ gets visitor's name and email, and in UI link to CRM contact appears. But in CRM "Visit Summary" section is still empty. I need some help finding
ZohoCRM not displaying "Visit Summary" information
Hello, I've been trying to resolve this issue for days now and nothing seems to be working properly. I have Zoho CRM+ and Zoho SalesIQ integrated, but it does not seem to be working. In all the examples i have seen online, once the 2 are integrated together the SalesIQ information should be possible to see in the Zoho CRM. When someone submits a form on my website, the information such as most recent visit, referrer, visitor score, etc. should be visible in my Zoho CRM but it does not transfer over.
Unveiling the SalesIQ Desktop Apps! Now available for Mac & Windows
Hello SalesIQ users! We are happy to reveal the official launch of the SalesIQ Desktop apps to the App Store on Mac as well as the Microsoft store on Windows! Yes, these apps are now available for you to download right from the stores on Mac and Windows,
company name display
i want to display holidayys.com instead of Holidayys.Com and also want to add company logo instead of the bulding icon
How to change billing cycle
Hello, Can you please change the billing cycle from Monthly to Yearly for the below subscription? Subscription ID- RPCW2004213356704
Need Support of Zoho developer to develop and integration with zobot
We're seeking the expertise of a Zoho developer to create a customized Zobot that seamlessly integrates with our Myclassboard platform. The bot will serve as a valuable channel for customer interaction and data collection, enhancing overall user experience,
Increasing Chat Engagement
I've been sending lots of proactive chats, and have now also set up custom triggers for various pages and topics. And yet, despite dozens of triggers firing every hour (or me sending out obviously custom messages), very few of them actually turn into
Will Triggers overlap?
Hi, if I set up multiple triggers and a user hits more than one, will both fire? If not, which will fire - the one that is set to trigger first will automatically be the one that fires?
Can Zoho Sales IQ be linked to Bigin or Zoho Books?
I have seen you can link it to Zoho CRM but not to Bigin, it also seems like you can link to contacts on Zoho CRM, campaigns or Desk but not to Books. I am missing something or is this feature missing?
Disabling Live View and notifciations by country
Currently we only accept customers in U.S. and Canada. How do we prevent visitors from appearing in Live View and mobile/desktop notifications for outside of that region? We don't want our sales team spending time on leads we cannot convert. Thank y
Embed floating button
It would be helpful if Booking offered a floating button in addition to the iframe, similar to what Calendly offers (https://www.calendly-embed.com/popup-widget/). I looked into using SalesIQ for a floating button that "just works" but their Booking integration
Christmas Chat Widget Customisation
Hi, I have just noticed that in Pagesense click tracking, the chat widget seems to have a more seasonal theme! Seasonal chat widget Trouble is that I can't find where I would actually make that the live version on the side. I would presume that it's in
Integrating Zoho with Turbolinks
Hi there, I'm trying to integrate Zoho SalesIQ with TurboLinks and could do with some help. Turbolinks means that instead of loading a new page, sections of the html are just update, giving you a SPA looks and feel. The problem is that means the zoho script doesn't reload. Theoretically, you should be able to move the code snippet to inside an event listener which is triggered when someone follows a link. But that doesn't work (it think due to the fact that the script needs access to the DOM). Any
zoho chat box request pending and loading issue
in my website taking time to loading because of zoho js issue and request is pending i have attached screen shot please ccheck and let me know how can i do for this
siq via js. null pointer execption
`Uncaught TypeError: JSON.parse(...).error is undefined` Nothing has changed, just load the page which has worked for a long time and I get a undefined error due to the object not containing `error` property. If you provide a private contact I can forward
Block my visits in SalesIQ
Every time I go to work on my website I get notified that a user has returned and I get an analytics report on myself. Is there anyway that I can block myself from showing up in the reports? Since I am constantly working on my site it skews the data. Thanks in advance. Enoch B.
Update: Streamlining the file attachment functionality on SalesIQ
Dear SalesIQ users, We're introducing a new update to the file attachment feature of SalesIQ live chat, which is not only in response to the valuable feedback from our customers but also aimed at enhancing the overall security of your data. What's New?
Allow Telegram users to connect with your operators
SalesIQ now provides an easy way for your visitors to engage with your operators. This integration helps your visitor to instantly connect with SalesIQ operators via Telegram messenger without having to navigate to your website to initiate a chat. Telegram
Simple Email Notification on Chat Initiate
I have all of our other notifications set up for chats in SalesIQ, but I have an employee who would rather receive basic email notifications when a new chat comes in. Same type of notification as desktop notice or sound playing, but the system would also
Is there a way not to ask whastapp users for email when they send a message?
Hello I have activated the name and email form for visitors on the chat , but i would like that clients that sends message from whatsapp do not get asked for the email when they send a first message, just visitors that start a chat via website should
Assistance Required for Zoho SalesIQ Chat Widget Implementation
I am currently facing challenges with setting up the Zoho Sales IQ live chat widget within my React application. My requirements encompass the following functionalities: 1. Visitor Routing based on Chat Category: Upon initiating a conversation through
How to disable user typing option during the conversion through bot
Hi, i want to disable typing option during the zobot conversation. it should enable only when we want to take input from the user. rest the of the time they have to choose the ans provided by us.
Plug Sample #8 - Track your ecommerce order real-time with Zobot - Zoho Commerce integration
Hi Everyone! Zoho SalesIQ's Zobot is an intelligent tool to increase customer engagement and provide support, especially in the e-commerce industry. A crucial aspect of e-commerce is ensuring your customers can easily keep track of their orders. Just
Is there any way to fix a mispelled word on away/busy system message?
the first 3 messages, i worte them on zobot and are fine however the last one is an automatic system message and i couldn't find a way on the options to change it, the error is in the first word, it should be "No" instead of "Nos"
Booking Integration doesn't work
Hi, I added the Bockig integration and activated it following the guide. However, the option to propose a visitor in the chat to book an appointment is not available in my backend
SalesIQ cannot be opened because the developer cannot be verified
the promoted SalesIQ Mac App is having a trouble to get installed: I followed the link on https://www.zoho.com/salesiq/help/live-chat-for-your-desktop-and-mobile-devices.html which says Download on Mac App Store but it actually downoads a .dmg which then
I need help adding departments
Hi, I have 4 brands added to my ZOHO Sales IQ. The problem im running into right now is that when a visitor lands from a different brand and my operator caters to teh visitor it shows my operators full email which is not form that brand. How do I make
New Update - Wordpress Plugin
Hello everyone. This is an announcement for customers using SalesIQ code on their WordPress website and have chosen to hide the chat embed using the "Hide chat widget" checkbox as shown in the picture below. As per recent standardisation regulations on
Redefining Visitor Communications with Click to Call on SalesIQ
Hi everyone! The first post of 2023 and yes, we do have a good one for you. Since Zoho SalesIQ's inception in 2013, we've had the live chat feature as the primary course of communication i.e. if a website visitor needed to clarify something, the way to
Do not show screen "Chat now"
It´s possible not show this screen: https://prnt.sc/vZrgaMReWOO6 And show directly chat screen? Thanks.
Sales IQ FAQ duplicating
Hey, We have multiple departments. How do I export all the FAQ questions or duplicate all the FAQ questions to associate with another department. We have 393 questions so I am trying to find the best way to take all these questions and associate them
SalesIQ tracking for Zoho Campaigns Forms
Hi there, We have been using SalesIQ and Zoho Campaigns for several years, however, we have just started to experiment with using Forms in Campaigns to add subscribers to lists. We have a landing page on our website and on the landing page we have added
Update: Introducing Right to left (RTL) support for a seamless SalesIQ experience
The awaited Right-to-Left (RTL) interface support is now available on SalesIQ. This enhancement will make the SalesIQ experience very much effective for RTL users, i.e. your SalesIQ operators as well as your website visitors. Arabic is currently supported
Zoho Answer Bot
Hello, We have Zoho Answerbot on our page with salesiq, however we need it to capture the details of the person prior to any engagement, e.g. name, email, phone. Before we enabled Answerbot salesiq used to do this in the chatbox when people click it,
Plug Sample #9 - Get Notified on Cliq When Your Premium Customers Interact with SalesIQ's Zobot
Hi everyone! We're here with another simple yet effective plug for your chatbot to integrate with Zoho Cliq to make your job easier. Just imagine whenever a potential lead or your premium customers are on your website, and they engage with your chatbot,
Only 2 desk departments are showing up in Sales IQ
Hello, I am trying to connect SalesIQ Zobot to Zoho Desk but am I missing something? I can't find Desk Departments called Paybotic Financial. There are only 2 called Paybotic support and operation. Thank you!
Let your visitors know and take charge of cookie usage on your website!
Hello everyone! We've got a significant update to SalesIQ's cookie management that gives your website visitors absolute control over their data privacy. With our latest update of the SalesIQ cookie banner, your website visitors can now easily manage their
Linking Instagram Accounts to brands in Sales IQ
Hi, I'm trying to Link 4 instagram pages on my sales iq (i have four different brands). the problem is that, when i connect my instagram accoun to my page, none of my IG accounts are showing up on my SalesIQ account. i'm following this guide: https://help.zoho.com/portal/en/kb/salesiq-2-0/for-administrators/channels/articles/integrating-instagram-channel-with-salesiq#How_to_integrate_Instagram_account_with_SalesIQ
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