One click login not working since last update of chrome browser extension
Hi, Since the last update, the new chrome browser extension is not working OK. The One-click login feature is not working, and we always receive an error authenticating. We've tested it with the browser add in of firefox and it's working OK in firefox.
Passwords scrambled with ascii
Hello, I have used Vault successfully for many years, but the last 2 days, all my passwords in the vault are scrambled and showing ascii characters instead of the passwords, so I cant login to any sites! I have tried Chrome, Firefox, and Android and all
Vault Extension for Safari
Hi, We are using Safari as main Browser and we need to install new Macs with Vault extension, however it is nowhere to be foudn in the safari-extension panel. What is wrong ? Any where I can install on Safari 13, and MacOS 10.14 ? Thanks
Vault extension in Edge does not time out and close vault
I have noticed that the vault extension on edge is not closing out after being 'opened' for hours. Is anyone else experiencing this?
HOW and WHY do you not allow Zoho Vault to search a keyword in the Domain Name/URL?!
This is such a BASIC feature and it just boggles my mind that you guys wouldn't already have this capability. Sometimes, you want to search your vault for a specific password by the domain name/URL and you can't even do this now. Please fix. Thank y
Clear Clipboard makes changing passwords a nightmare
I've been using Vault for about a year and slowly converting all my business and personal passwords to unique strings as long as each site will allow me to use. Just about every time I try this, there's some sort of problem that extends the time it takes
Auto complete does not work - get error "your master password has been cleared"
Hi, Im having an issue with the auto complete function when trying to login into websites with credentials that are stored in vault. If I click on the zoho icon in the login or password field of a website i get this message. "your master password has
Search functionality in Vault is very poor
Hi Zoho Team Please... the search functionality is absolutely vital in Vault, particularly when it's being used by a team. It's just a fact of life that everybody has their own way of naming something, so using exact match on the Password name is horribly
New Vault browser extension update broke autofill
I have a lot of sub-domain passwords saved, and I have the newly updated browser extension set to auto-fill and show domain matching. Before the UI update of the browser extension, it would allow autofill based on the URL/subdomain. However, this new
Why super admin cant view all the password saved by the different employees in zoho vault ?
I think super admin must have the ability to access and view all the passwords saved in zoho vault no matter if a password record owner has shared the view right of the password with super admin or not because in our current scenario our one of the employee
"Another password with the same name already exists" - but it doesn't.
I have been shown this message when trying to store the second password in Vault. There is only one other password stored and it's not for this second site. When I try to log into this second site, the Zoho "Z" icons appear in the username and password
Top Level Folder Permissions
We share passwords as a team. When I share a top level folder with someone and give them access to all subfolders, I need that permission to stick, just like with every other folder permission scheme I have ever seen. Instead, every single time a new subfolder is added, the sharer has to remember to go and find the parent folder and select "share all subfolders" again and again. This is a guarantee that team members will not have access to the folders they need access to. Thank You
Vault showing offline mode since Chrome update
Hi there, Since I updated Chrome this morning I can no longer use the Vault extension. When I click on it, it shows Offline mode. I type in my passphrase and it shows an error saying I need to login online first. I cannot see an option to do that, plus I use it online several times a day. I have logged on to vault.zoho.eu and that works fine. I have removed and re-added the extension from the chrome store and tried restarting but no luck. Thanks Craig
Inactivity timeout not working
Hello. I've set my inactivity timeout to be one week, and saved. However, I'm getting prompted multiple times a day to re-enter my passphrase. Am I missuderstanding how the activity timeout is meant to function?
Browser extension auto logon not working on some pages e.g. Amazon AWS
Chrome browser extension auto logon red Z icon appears on https://signin.aws.amazon.com/ but it doesn't work when I click on Fill action. Nothing happens. I tried saving the password with URL https://aws.amazon.com/ and https://signin.aws.amazon.com/ but neither work. I've noticed same problem happening on sign-in pages of other websites too.
Online Vault new UI beta - Set Inactivity Timeout is not working
I go to Settings > Personalization. I changed the value from the default 15 Minutes to 1 Week, clicked on Save. Page shows a notification "Settings updated successfully". I go to another page, then come back to Settings > Personalization. Set Inactivity Timeout is again showing 15 Minutes. Please fix.
Firefox browser extension uses lots of CPU
Hi. I'm testing out Zoho Vault for our company's password storage requirements. I've noticed that the Firefox plugin is quite CPU intensive. Having a number of tabs open and having the Vault plugin active uses significant amount of CPU. It seems the more tabs that are open, the more CPU the plugin continuously uses. I've tested this with FF 53 and FF 54 on Linux and also on FF on Mac. See the attached screenshot. The Chrome plugin doesn't seem to have this issue.
Firefox Add-On Not Working?
Hi there, I'm trialing Zoho Vault and I'm finding that the Firefox addon is neither filling nor logging into sites that I have saved. Here are some details: I have tested with Chrome and I experience no issues; everything works well I'm using the latest version of the Firefox 56.0.2 (64-bit) and the Zoho Vault Addon The Zoho icons show up, and I'm able to see the "Fill" and "Login" buttons, but when I click them nothing happens We primarily use Firefox, so it would be great if this could work! Thanks,
Mobile app
Android Zoho Password Manager not starting on Samsung Galaxy Tab A t585,Android 6.
Can't reset master password
Hi, I forgot my master password and I would like to reset it (I didn't get to sign in even once into the vault) When I try to reset it there are a couple issues but the main one that I would like to report is that there's an error in the developer tools.
Add Zoho apps in Zoho Vault
Hello, I want to set the password for Zoho apps (e.g: Zoho Drive, Zoho Project, etc) in Zoho Vault. When the members of the organization access these apps (e.g: Zoho Drive, Zoho Project), I want to make that they will be asked for username and password
How Do I Add My YubiKey?
I got a new Yubi Key and want to use it with my PC. I went into Zoho, disabled MFA and then re-enabled it. No option to add a Yubi Key. Please advise. I am an individual and have 2 PCs, an iPad, an iPod, a Pixel 3XL phone, and an Amazon Fire Tablet. Have
Unable to cancel account
Hello, I tried to close the account but cannot do it. Deleting Organization said I have to cancel my subscription first. Then I can't view the subscription page and it redirects to error page. Deleting the subscription is not working too. https://store.zoho.com/html/store/error.html
Receive daily emails with exported password
I requested the password to be sent to me via email. I am happy to report that I received it. However, I receive it every day from that 1 request in email. This is a 1 time request for exporting passwords in vault, I should only receive 1 email.
Chrome Extension freezing up
I have my Chrome browser extension updated to the new version. I am unable to type in my master password because it freezes up after a few characters. I tried uninstalling and reinstalling the extension. Any ideas?
Firefox addon not working
Cheers, I just installed the Firefox addon and it doesn't work at all. When I click it it keeps trying to connect and nothing happens. Using the latest addon and Firefox 57.0.2 on windows 10. Any help would be appreciated. Thanks.
How to get 8 characters password systematically
We are moving our password list to Vault, and we have / need some requirements that I can't yet find in Vault. May be I missed something. Let me know: Our password are minimum 8 characters. However, as the screenshot below show, the generated password are quite different from the expectation. In this case 4 characters, but is can be from different length. We don't want to count each time the number of character. How can we get an 8 characters password each time ? Also on the screenshot you can see
Reminder to use european centre when already in Europe.
Looking at the screenshot, I'm reminded I can change from the .eu to to the european centre even when I'm already there... What is the purpose of this message for european customer accessing the european server ? Am I missing something ? Regards
Can't open vault in Chrome extension
I'm using the Vault extension (v1.84) for Chrome (89.0.4389.90) on a MacBook (OS is Big Sur) and I'm unable to open the vault. I need to enter my master password but when I click in the field the keyboard doesn't respond. As soon as I click into another
Extension to log in using the european centre
Hi, Following my previous post, from the website I'm reminded I can (should?) log to the european centre (think GDPR), which is good. However.... The browser extension doesn't allow this... It should. I still need to double login : once on the .eu site for the websites... once on the .com account for the extension! On a Data Protection side, if my login for the extension is located in .com (USA), and my vault is in Europe, how does this all work? Thanks
Safari click issues
We have company-wide installed the zoho extension and are mostly happy about it. However there are many small issues with the extensions (mostly.) The most important one at this time is that everyone using safari on macbooks is not able to click on any
Awaiting admin approval in vault
Hello. I am the admin but continue to receive this message when trying to share: Awaiting Admin Approval You can start sharing passwords after an admin logs in to Zoho Vault to approve your request. Please advise. Ryan
Cannot upgrade subscription plan due to payment error message
Hi Zoho team, This is to request support on an issue I am facing during an upgrade I am trying to make to our company's yearly Zoho subscription. I am trying to add 3 more license to my plan and during the payment phase I get the below error as in the
Problem with Vault API
Hi, I'm testing Zoho Vault and trying to do some operations with it's API, because, in the future, we will need to automate some operations, like chamber creation. I have registered a self client with "ZohoVault.secrets.ALL" and "ZohoVault.user.ALL"
Delete Organization
I have been trying to delete my organization for days. When I click on Delete and enter my password I get a notice that says O124:Oops! Something went wrong. Try again later and PPlease delete this organization and my account completely.
Jira Service Desk integration
I have created the Jira integration as explained here: https://help.zoho.com/portal/en/kb/vault/integration-guide/articles/help-desk-integration-password-manager#JIRA When I try this out, I get this error: The ticket exists and is in status In Progress. How can I solve this?
User Management Issues - URGENT
Hello, I am trying to add a User to Vault...everyone in my organization currently uses CRM, however no one is displayed under "Members of your organization". I sent an email to one of my users to invite and it says that they are already registered as administrator under another organization (we should both be in the same organization). What do I do now? I do not want to lose any important information linked to our accounts? I have now purchased a subscription for Vault but I can't even use it properly.
Evaluating but discovering bugs
I am currently evaluating Vault for my companay with between 10-20 users. This is my experience so far of the major issues: - importing a csv of passwords (about 2000) - fails with no helpful message, just that there is a "problem" - requested technical support about 4 days ago, no response - eventually managed to import by breaking the import into smaller chunks - but no indication that that was the issue - even had a problem requesting help because the "contact" field where I added my email, turned
Zoho Vault API: Create new Secrets
Hello, I attempt to Post Secrets to the vault, since the encrypted entries are almost impossible to decrypt, since there is no documentation on how to decrypt them. Like with the lack of documentation on how to descrypt, there are missing information regarding on how to create new secrets/post secrets. Source: https://www.zoho.com/vault/api/#create-a-new-secret When I try to send JSON Informationen as a POST-Request I only receive the error message: { "operation": { "result": { "error_code": "",
Browser extension action icon missing for some websites
When visiting some websites, the red Z icon for auto fill and login is missing. e.g. 1 - Browser extension doesn't recognise GST India tax filing portal. https://services.gst.gov.in/services/login I saved the password with name gst.gov.in and URL https://services.gst.gov.in/. e.g. 2 - Browser extension doesn't recognise GoDaddy login page. https://sso.godaddy.com/ I saved the password with name godaddy.com and URL https://mya.godaddy.com/. In Preferences > Settings, I have checked the box "Recognize
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