add multiline-records by email

add multiline-records by email

I want to add records with multiline-fields by email. My problems are:

Line breaks get lost:

Line1

Line2

becomes

Line1Line2

and record containing ":" can not be added:

a: text1 b: text2 c: text3

becomes

 

because the content is automatically allocated to the field a, b and c (even if they do not exist).

Please advise me how to solve these problems.

Hannes.