All Zoho Survey tables explained

Introduction

Hey everyone! Sometimes, deciphering the structure and meaning of data in Zoho Analytics, especially when Zoho’s native syncs and integrations are activated, can be quite challenging. That’s why I’ve put together an overview, not only to aid myself but also to assist others in navigating through these complexities.

I hope that this article is helpful and would be pleased to receive additions and corrections (if there are still errors despite my checking).

If you want to see prettier tables, have a look here :D

Collectors

The table plays an important role in the administration of surveys, especially when using the multi-collector feature. This feature makes it possible to distribute a survey to different groups and then filter the results by group.

What is a collector?

A collector is basically a way to distribute a single survey in different ways. Normally a survey is shared via a single link, but with this feature separate links can be created for different groups. This makes it easier to filter and analyze responses by group. In addition, numerous settings such as restrictions, quotas, visibility and hash URLs can be set separately for each collector.

A practical example illustrates this: Suppose you are organizing a workshop for many different customers from different companies and want to get feedback from the participants. Instead of creating separate surveys per company, you can create a single survey and send it to each participant using multi-collectors. This way, all incoming responses are already automatically segmented by company without participants having to provide information manually.

The Collectors table therefore makes it easier for you to organize survey activities.

Table structure

Column name	Data type	Explanation	Table relationships	Values
ID	Number	Primary key	Respondents.Collector ID
Name	Text	Name of the collector
Unique URL	Text	The public URL where the survey can be accessed
Survey ID	Text	Reference to the survey to which this collector belongs	Surveys.ID
Status	Text	Indicates whether the collector is still accepting submissions or is already closed.		open, closed
Type	Text	Specifies whether the collector is public or private. If a survey is set as private, it can only be opened by logged-in Zoho users.		public, private
Offline URL	Text	Zoho Survey offers the option of completing surveys offline. This means that responses can be received even without an Internet connection and can be viewed and uploaded after authentication. Further information can be found here: https://help.zoho.com/portal/en/kb/survey/launch/offline-survey/articles/offline-surveys Attention: Even if this function is deactivated, a URL is displayed here. If this is opened, a corresponding message appears stating that it cannot be accessed.
Offline Enabled	Boolean (DecisionBox)	Indicates whether the offline feature is activated or not.		Yes No
Published Date	Date + Time	Time at which the Collector was published.
Cut Off Date	Date	Time at which the collector should be closed (this is the deadline specified in the settings).If a collector was closed manually, the date is not entered here (unfortunately this cannot be found anywhere else).
Multiple Response	Text	This column is always empty, even the support team couldn’t help me here. It looks as if information on restrictions is stored here (Editor 🡆 Publish 🡆 Restrictions 🡆 Response Restriction).

Surveys

This table stores basic information about a survey.

Table structure

Column name	Data type	Explanation	Table relationships	Values
ID	Number	Primary key	Responses.Survey IDQuestions.Survey IDVariables.Survey IDResponse Variables.Survey IDCollectors.Survey IDPages.Survey ID
Language	Text	Identification of the standard language selected for the survey		Set 1 of the ISO 639 language codes
Created Date	Date + Time	Date on which the survey was created (the publication date can be found in the Collectors table!)
Modified Date	Date + Time	Time of the last editing of the survey
Page Count	Positive number	Indicates the total number of pages in the survey.
Title	Text	A different title can be configured in the settings if the name of the survey (table column ‘Name’) is not to be used.
Submit Button	Text	The text stored in the settings for the button to send the survey
Back Button	Text	The text stored in the settings for the button to go back to the previous page has been changed.
Enable Back	Text	Indicates whether the respondent can return to the previous page or whether the button is not displayed.		true, false (Attention! Zoho uses the text true and false here and not the data type Desicion Box, this inconsistency is confusing and must be taken into account).
Next Button	Text	The text that was defined in the settings for the button to go to the next page
Group ID	Number	Reference to the department in which the survey was created	Departments.ID
Name	Text	Survey name
Type	Text	As a rule, the value “survey” is available here. However, if scores have been configured under Editor 🡆 Advanced settings, the value scoring is available instead.		survey, scoring

Hint

If a survey is missing, please check the data source settings. Go to the Zoho Survey data source and select ‘Edit setup’. There you can select the desired or missing table. If the option Automatically import new surveys is selected, there should normally be no missing data!

Pages

The table contains all the information about the pages in the survey. Normally, this table should not play a major role in evaluations, unless you want to use the page title for segmentation.

Table structure

Column name	Data type	Explanation	Table relationships
ID	Number	Primary key	Responses.Page ID Questions.Page ID
Title	Text	Title of the page
Description	Text	Description text
Question Count	Positive number	Indicates the total number of questions on the corresponding page
Survey ID	Number	Reference to the survey in which this page exists	Surveys.ID

Questions

All data relating to the individual questions is stored here.

Table structure

Column name	Data type	Explanation	Table relationships	Values
ID	Number	Primary key	Responses.Question ID
Type	Text	Indicates the type of question
Text	Text	Question text
Page ID	Number	Reference to the page on which the question is located	Pages.ID
Trashed	Boolean (DecisionBox)	Indicates whether the question is visible or whether it has been deleted		Yes No NULL
Mandatory Enabled	Boolean (DecisionBox)	Indicates whether the question is defined as a mandatory fieldThis column can contain the value NULL! Further information on the supported question types can be found below.		Yes No NULL
Random Enabled	Boolean (DecisionBox)	Indicates whether a random order of answer options is activated for the questionThis column can contain the value NULL! Further information on the supported question types can be found below.		Yes No NULL
Hint Enabled	Boolean (DecisionBox)	Indicates whether a hint text is stored for the questionThis column can contain the value NULL! Further information on the supported question types can be found below.		Yes No NULL
Other Option	Boolean (DecisionBox)	An optional “Other” field can be activated for certain questions. This column indicates whether this setting is active. Please note that the “Other” field cannot be used for all question types. Therefore, this column may contain the value NULL. Further information on the supported question types can be found below.		Yes No NULL
Hint	Text	If configured, the information text is stored here
No. Of Stars	Positive number	Maximum number of stars to be awardedThis column can contain the value NULL! Further information on the supported question types can be found below.

Question types

Zoho Survey offers a variety of question types, and depending on which type you select, certain options may not be available, resulting in the corresponding Boolean (DecisionBox) fields having the value NULL. In the table below you will find an overview of all available question types.

Type	Field name (on the UI)	Note	Mandatory Enabled	Random Enabled	Hint Enabled	Other Option	No. Of Stars
full_name	Full name		NULL	NULL	Yes/No	NULL	NULL
demographic	Contact details		NULL	NULL	Yes/No	NULL	NULL
heading_descriptive	Heading and description	This is not a question! This element is only used to display text	NULL	NULL	NULL	NULL	NULL
single_drop_down	Dropdown field (one answer)		Yes/No	Yes/No	Yes/No	Yes/No	NULL
multi_select_dropdown	Dropdown field (many answers)		Yes/No	Yes/No	Yes/No	Yes/No	NULL
likert_rating	Rating Scale	The following setting is selected: Likert scale (can be selected when initially added)	Yes/No	NULL	Yes/No	NULL	NULL
image_star_rating	Image Selection	The following setting is selected: Star rating	Yes/No	NULL	Yes/No	NULL	Positive number
image_single_choice	Image Selection	The following setting is selected: Multiple selection (one answer)	Yes/No	Yes/No	Yes/No	NULL	NULL
image_multiple_choice	Image Selection	The following setting is selected: Multiple selection (multiple answers)	Yes/No	Yes/No	Yes/No	NULL	NULL
boolean_choice	Boolean		Yes/No	NULL	Yes/No	NULL	NULL
combined_file_upload	File Upload		Yes/No	NULL	Yes/No	NULL	NULL
calendar_box	Date/Time		Yes/No	NULL	Yes/No	NULL	NULL
email_textbox	Email		Yes/No	NULL	Yes/No	NULL	NULL
single_textbox	Short Answer		Yes/No	NULL	Yes/No	NULL	NULL
textarea	Long Answer		Yes/No	NULL	Yes/No	NULL	NULL
continuous_sum	Continuous Sum		Yes/No	NULL	Yes/No	NULL	NULL
matrix_text_box	Matrix Textbox		Yes/No	NULL	Yes/No	NULL	NULL
matrix_radio_box	Matrix Choice (One Answer)		Yes/No	NULL	Yes/No	Yes/No	NULL
matrix_check_box	Matrix Choice (Many Answers)		Yes/No	NULL	Yes/No	Yes/No	NULL
matrix_likert_rating	Matrix Rating Scale	The following setting is selected: Likert scale (can be selected when initially added)	Yes/No	NULL	Yes/No	NULL	NULL
matrix_grid	Matrix Grid		Yes/No	NULL	Yes/No	NULL	NULL
matrix_drop_down	Matrix Dropdown		Yes/No	NULL	Yes/No	Yes/No	NULL
matrix_star_rating	Matrix Star Rating		Yes/No	NULL	Yes/No	NULL	Positive number
multiple_textbox	Multiple Textboxes		Yes/No	NULL	Yes/No	NULL	NULL
single_choice	Multiple Choice (One Answer)		Yes/No	Yes/No	Yes/No	Yes/No	NULL
multiple_choice	Multiple Choice (Many Answers)		Yes/No	Yes/No	Yes/No	Yes/No	NULL
nps	NPS		Yes/No	NULL	Yes/No	NULL	NULL
ranking	Ranking		Yes/No	NULL	Yes/No	NULL	NULL
slider	Slider Scale		Yes/No	NULL	Yes/No	NULL	NULL
signature	Signature		Yes/No	NULL	Yes/No	NULL	NULL
star_rating	Star Rating		Yes/No	NULL	Yes/No	NULL	Positive number
numeric_textbox	Number		Yes/No	NULL	Yes/No	NULL	NULL
matrix_weightage	Matrix Rating Scale	The following setting is selected: Weighted selection (can be selected during initial addition)	Yes/No	NULL	Yes/No	NULL	NULL
choice_weightage	Rating Scale	The following setting is selected: Weighted selection (can be selected during initial addition)	Yes/No	NULL	Yes/No	NULL	NULL

Respondents

This table stores data on the specific completion of the survey, including information on who completed it and when, and to which collector it belongs.

Table structure

Column name	Data type	Explanation	Table relationships	Values
ID	Number	Primary key	Responses.Respondent IDResponse Variables.Respondent ID
Start Date	Date + Time	Time at which the respondent opened the survey
End Date	Date + Time	Time at which the respondent submitted/completed the survey. If the survey has not yet been completed, this value is of course empty
IP Address	Text	IP address of the respondent; whether this data is saved or not depends on the setting in the collector (under general restrictions)
Status	Text	Indicates whether or not the survey has already been completed or submitted by the user		completed, partial
Collector ID	Number	Reference to the collector through which the survey data was collected	Collectors.ID
Survey ID	Number	Reference to the survey	Surveys.ID
Time Taken in Minutes	Decimal number	Time difference between start and end time in minutes
Time Taken	Number	Time difference between start and end time in seconds
Survey Modified Time	Date + Time	Time at which the survey was last edited

Hint

This table also contains data records of survey responses that are not yet complete (type = partial). Please take this into account when evaluating the data, as these should generally be excluded…

Response Variables

URL parameters can be configured in the editor under Advanced settings. If data has been transferred in a survey link and a response has been submitted, this data is saved here.

In addition, URL parameters can also be used as response restrictions, whereby these can be set per collector. This means that only one submission is permitted per unique URL parameter value.

These parameters are not visible in the editor under Advanced settings, but are also saved in this table.

Table structure

Column name	Data type	Explanation	Table relationships	Values
Respondent ID	Number	Reference to the data set of the respondent	Respondents.ID
Variable ID	Number	Reference to the variable	Variables.ID
Variable Label	Text	Description
Variable Value	Text	Value of the variable
Skipped By Logic	Boolean (DecisionBox)	?		Yes No NULL
Survey ID	Number	Reference to the survey	Surveys.ID

Variables

This table contains the basic data of the variables (URL parameters).

Table structure

Column name	Data type	Explanation	Table relationships	Values
ID	Number	Primary key	Response Variables.Variable ID
Name	Text	Name of the parameter, i.e. the exact string used in the URL
Label	Text	Description of the parameter
Type	Text	Data type		numeric text email choice date essay (only for parameters used for response restriction!)
Unique Order	Text	Order in which the parameters were added (in the advanced settings)		Capital letters (A, B, C, etc.)
Trashed	Boolean (DecisionBox)	Indicator whether the parameter has been deleted		Yes No NULL
Respondent / Custom	Text	If the parameter is used for the response restriction, the value is Respondent, otherwise it is Custom.		Custom Respondent
Survey ID	Number	Reference to the survey	Surveys.ID

Responses

This table is of particular interest as it contains the answers to the questions that were submitted.

Table structure

Column name	Data type	Explanation	Table relationships	Values
Respondent ID	Number	Reference to the respondent’s data record	Respondents.ID
Question ID	Number	Reference to the question	Questions.ID
Option ID	Number	Reference to the option: “Option” refers to the selected value in a drop-down field or the selected answer in a multiple choice question. Image selection questions also refer to an option. However, it should be noted that this does not currently contain any information about the image, so it is unfortunately useless. For further details, please see the section on the corresponding table!	Options.ID
Text	Text	Answer to the question. This field is empty if it is a dropdown field or a multiple choice question (then the answer is the selected option)
Row ID	Number	Reference to the row	Rows.ID
Column ID	Number	Reference to the column	Columns.ID
Row	Text	The name of the row (this is simply a lookup, unfortunately the value at the time of the evaluation is not saved)	Rows.Text
Column	Text	The name of the column (this is simply a lookup, unfortunately the value at the time of the evaluation is not saved)	Columns.Text
Option	Text	The name of the option (this is simply a lookup, unfortunately the value at the time of evaluation is not saved)
Survey ID	Number	Reference to the survey	Surveys.ID
Field ID	Number	Reference to the field if it is a text field or a number field. Further information can be found in the section on the corresponding table!	Fields.ID
Not Applicable Enabled	Boolean (DecisionBox)	For certain questions, you can add the option “Not applicable”. If this option was selected by the respondent, this flag is set. The option can be activated for the following question types: ranking, image_star_rating, matrix_star_rating, matrix_likert_rating		Yes, No
Others	Text	For certain questions, it is possible to activate the “Other” option. You can find more information on this in the section on question types! If this option is activated and the respondent has used it, the answer is not recorded in the “Text” field, but in this field.
Page ID	Number	Reference to the page on which the answered question is located.	Pages.ID
Field	Text	The name of the field (this is simply a lookup, unfortunately the value at the time of the evaluation is not saved)	Fields.Text

Rows

The row information for multi-line questions, such as those that occur in a matrix, is recorded in this table. The data in this table relates to the following question types (Questions.Type):

• matrix_likert_rating
• matrix_grid
• matrix_check_box
• matrix_star_rating
• matrix_radio_box
• matrix_text_box
• matrix_weightage
• ranking
• matrix_drop_down
• image_star_rating

Table structure

Column name	Data type	Explanation	Table relationships	Values
ID	Number	Primary key	Responses.Row ID
Question ID	Number	Reference to the question	Questions.ID
Text	Text	Name of the row
Survey ID	Number	Reference to the survey	Surveys.ID
Unique Order	Text	Specifies the sequence

Columns

The column information for questions with multiple columns that only occur in a matrix is recorded in this table. The entries in this table refer to the following question types (Questions.Type):

• matrix_grid
• matrix_text_box
• matrix_radio_box
• matrix_drop_down
• matrix_check_box
• matrix_weightage

Table structure

Column name	Data type	Explanation	Table relationships	Values
ID	Number	Primary key	Responses.Column ID
Text	Text	Name of the column
Question ID	Number	Reference to the question	Questions.ID
Survey ID	Number	Reference to the survey	Surveys.ID

Fields

This table contains information on group input fields that are used to enable multiple entries per question. This also includes the file upload field and the Boolean (DecisionBox) field, as multiple fields can also be configured here as an option.

In the table, the fields of the following question types (Questions.Type) are listed:

• continuous_sum
• demographic
• Boolean (DecisionBox)_choice
• multiple_textbox
• full_name
• combined_file_upload

Table structure

Column name	Data type	Explanation	Table relationships	Values
ID	Number	Primary key	Responses.Field ID
Text	Text	Name - Attention! If there is only a single switch, “Boolean (DecisionBox)” is displayed here. Otherwise, the corresponding values for the labels will of course appear.
Type	Text	Indicates the type of input field.		single_textbox, numeric_textbox, email_textbox, file_upload, single_choice
Unique Order	Text	Specifies the order.
Sequence No	Number	Specifies the order.
Question ID	Number	Reference to the question	Questions.ID
Survey ID	Number	Reference to the survey	Surveys.ID
Mandatory Enabled	Boolean (DecisionBox)	Indicates whether the field is defined as a mandatory field or not.		Yes, No

Options

The selectable values that are available in drop-down fields or for multiple-choice questions are saved here. There is also an option for image selection questions. However, it should be noted that this option currently contains no information on the image and is therefore unfortunately useless. In addition, this table is also important for weighted rating scales, as the weightings are saved here. A look at this table is therefore essential for evaluations with this type of scale.

Options are saved for the following question types (Questions.Type):

• matrix_drop_down
• single_choice
• single_drop_down
• image_single_choice
• multi_select_dropdown
• multi_select_dropdown
• multiple_choice
• matrix_weightage
• choice_weightage

Table structure

Column name	Data type	Explanation	Table relationships	Values
ID	Number	Primary key	Responses.Option ID
Text	Text	Name of the option/answer
Question ID	Number	Reference to the question	Questions.ID
Survey ID	Number	Reference to the survey	Surveys.ID
Column ID	Number	Reference to the column	Columns.ID
Weightage	Number	For questions of the rating scale type and the Weighted selection option set, the respective weighting is displayed here.

• Topic Participants

• Sven

• Sticky Posts

• Announcing Zoho Analytics 6.0 Beta!

  We are delighted to open up the next major version, Zoho Analytics 6.0 Beta! The new version comes packed with a wide range of functionalities for all persona, namely business users, data analysts, data engineers, and data scientists. Zoho Analytics team

• What's New in Zoho Analytics - August 2024

  Hello Users! We are back with the latest updates and enhancements made to Zoho Analytics. Keep reading to learn more about them. Connect to the data hosted in the cloud without allow-listing the IP addresses Utilize Zoho Databridge to connect to the data

• We are coming to your city! Zoho Analytics Community Meetup

  Hello, business leaders and data enthusiasts! We are delighted to announce that registrations are now open for the ZUG meetups, and we can't wait for you to be a part of them. Our in-house analytics experts are geared up to lead discussions on constructing

• Zoho Analytics: 2021 Look Back

  As we start a new year in 2022, here's some of our top moments from 2021. Zoho Analytics in 2021

• [Customer Talk] PREMO Group's Analyst Interview at Zoho Day 2022

  Premo Group, a 50 year old Spanish Manufacturing Company, has been our long-standing customer with #ZohoAnalytics. They've been using our platform for their end-to-end, unified business analytics solution.  Hear more from Claudio Cabeza, Director at PREMO

• Recent Topics

• Multiplying Weight of product by Quantity

  I am facing an issue with creating a report that consolidates the total sales volume in kilograms. I have already specified the weight for each product. I have also aggregated the total sales quantity. The key question is: how can I create a report that

• Confirmation prompt before a custom button action is triggered

  Have you ever created a custom button and just hoped that you/your users are prompted first to confirm the action? Well, Zoho knows this concept. For example, in blueprint, whenever we want to advance to the next state by clicking the transition, it is

• Frontal interview scheduling - room availability in office using Google Workspace?

  Hi, We're using Zoho Recruit as our ATS and Google Workspace as our email, calendar and resources management. We want to use the interview feature to schedule an in-person (frontal) interview with the applicants. How can we sync the room resources availability

• Add and Remove Agents from Departments and Groups in Zoho One

  Hi Zoho Flow Team, We hope you're doing well. Currently, Zoho Flow provides an action to add an agent to a group in zoho one, but there is no action to remove an agent from a group or a department. Another action that we find missing is the option to

• Introducing Hiring Pipeline for Vendor Portal

  Keeping vendors informed about candidate progress is often challenging, leading to communication gaps and repeated follow-ups. To address this issue, we've released an update to the Vendor Portal feature that lets you choose to display candidates' hiring

• Address Grabber function for Zoho

  I converted from ACT to Zoho. With ACT, I used an add-on called AddressGrabber to scrape the contact information from leads that I buy and contact information contained on emails and websites and directly add it as a new lead or contact. Does anyone know

• Integrate zoom with zoho bookings please; or add optional times in zoho meetings

  Just like events - these online meetings like zoom need to be integrated with zoho bookings, and there needs to be option for customer to book a time slot. It should not be dictated by CRM user.

• Add Owner to deluge-created module record note

  Is it possible to include the "owner" aka "creator", of a Note when creating it via delulge? This sets "superadmin" as the Note creator. I need to override it. notemap = Map(); notemap.put("Parent_Id",program_contact_id); notemap.put("Note_Content",program_contact_data.get('Note'));

• Unique and Random IDs in Zoho Forms: Organize and Secure Your Data Efficiently

  When it comes to form submissions, organizing and identifying entries effectively is crucial. Zoho Forms offers two versatile ID generation options for submissions: Unique ID and Random ID. Each serves distinct purposes, providing flexibility to meet

• Sort By Date - Deluge

  I have the following code, which normally works to sort calls by created time. Every once in a while, it doesn't work and something sneaks through in the wrong order and I can't figure out why. calls = zoho.crm.searchRecords("Calls","(Owner:equals:" +

• Iteration through a list - Coming up against a "Failure to update function" error

  Hi there! I've been attempting to get a deluge script working and am running into an error that I have been unable to resolve. The error I am getting is Failed to update function Error at line :18. Improper Statement. Error might be due to missing ';'

• Can you modify "Last Activity Time" in deluge? If so what's the field name?

  I need to perform some bulk modifications on records in the Leads module, but I need to avoid changing the "last activity time" or "date modified" because I am using those fields to filter and sort leads for follow-up action. I cannot find an answer anywhere

• How do I define a weekend

  I noticed the default for weekends does not seem to include Saturdays. How can i define weekends to include both Saturdays and Sundays? Thank you.

• 【Zoho CRM】ポータル機能のアップデート

  ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。 今回は「Zoho CRM アップデート情報」の中からポータル機能のアップデートをご紹介します。 今回の機能アップデートにより、CRMのポータルへのログインがより簡単にできるようになりました。 【目次】 SAMLベースのシングルサインオンについて ポータルへのアクセスリンク送付について 今回のアップデートにより、アイデンティティプロバイダー（IdP）を利用している組織において、SAMLベースのSSO（シングルサインオン）を有効化できるようになりました！

• Getting error during inserting a record in form of zoho people using zoho api

  import requests import json # Set your access token and Zoho People API base URL access_token = '1000.XXXXXXXXXXXXXXX.XXXXXXXXXXXXXXXXXXXXX' api_base_url = 'https://people.zoho.in/people/api/' # Set the form name and data to be inserted form_link_name

• UI Arabic

  can i change the member portal UI to arabic in zoho community?

• Resume template to include profile photo

  Hi, We would love the Resume Template to be able to include their profile photo. How can this be done? Miriam

• Marking a form as 'done'?

  Hi! I've got a form that staff fill in when moving stock from location to location. I see the entries they've sent across and I input them into my stock control system. Is there a way to mark a form as 'done'? So that I know which entries I've input,

• Zoho CRM - best way to search an account and assign to a deal

  Hi Everyone I am looking for some advice. I want to find the best way to complete the below steps. We have a deal and once it reaches a certain stage we need to allocate a supplier / vendor to this deal along with the salesperson. I want to add (ideally

• Zoho Rating

  When I close a ticket, the zoho system automatically sends an email to the customer for them to leave a rating. When they leave a rating, the ticket re-opens and I have to close it again. When I close it again, the zoho system sends the customer an email

• Zoho GC Flow is not showing in IM Channels

  I have added my social IM channels in zoho desk. Created a GC Flow to automate conversations. But Guided conversations are not showing in any platforms I have chosen; WhatsApp Instagram Messenger Web (Business Messaging) In the flow I mentioned these

• Sharing Knowledge Base articles across multiple departments

  It would be useful to share some Knowledge Base articles across multiple departments where they are applicable, rather than having to go into other departments to find the article you're looking for. For example. Our reception uses the 'Admin' desk whereas our IT guys use the 'Support' desk, however both divisions would find KB articles about our company intranet useful. Reception does not have access to the support desk, so cannot see articles created in the Support KB. Perhaps you could install

• Contacts marked as Spam are shown as Contacts in tickets.

  Hi Zoho, If a ticket is marked manually as Spam you get an option to set the contact as Spam as well. It would be great if there was another option to delete this Contact. This would be based on the understanding that it wouldn't be marked automatically

• Is possible to use ${webhookTrigger.payload.street==null?"No street":${webhookTrigger.payload.street}} for to detect inline a null parameter

  Hi Team I need to know if it's possible to evaluate inline the following parameter, with the objetive to detect a null value ? I would like to use ${webhookTrigger.payload.street==null?"No street":${webhookTrigger.payload.street}} Regards, Pablo

• Real Estate CRM

  How can I tailor my CRM for real estate? I had seen an image where the CRM included property tabs.

• Issue with Bulk Edit Triggering Function Multiple Times in Zoho Report

  In our Zoho report, we have observed an issue where executing a function during a bulk edit operation runs the function multiple times—once for each selected report entry. This behavior is causing errors due to overlapping or redundant executions. Our

• Set recurring tasks in Zoho Support?

  Hello,   We use the task function in Zoho Support to set reminders for "due dates" of important events, such as lease expirations, etc. Is it possible to set some of these as recurring yearly? As of now, we have to reset every task manually after one year. Is there a way to have it reset automatically?   Additionally, is there a way to import a list of tasks and their dates into Zoho Calendar? I have not been able to do it from Zoho Support to Calendar. I tried exporting tasks from Zoho Support,

• Help - How Can I Enter a Hourly Rate (Global Cost) for our Team for Profitability Reporting?

  Hi everyone, I'm hoping someone can help as I am at a loss and am quite shocked (if true) at the lack of functionality in Zoho Books. We run a company in which we do hourly jobs for clients and we bill based on the hours of work completed. Projects are

• Schedule a regular backup

  In CRM I have a regular backup setup. I cannot find an option to backup Desk? I would like to take a backup before I test syncing products between CMR and Desk.

• Limit who can submit a support ticket to your site?

  Does anyone have a use case for needing to limit who can submit tickets via your help portal? Some of our customers want to have end-users view our knowledge base articles and see tickets their IT groups have submitted but they do not want end-users to

• Is there a way to request a password?

  We add customers info into the vaults and I wanted to see if we could do some sort of "file request" like how dropbox offers with files. It would be awesome if a customer could go to a link and input a "title, username, password, url" all securely and it then shows up in our team vault or something. Not sure if that is safe, but it's the best I can think of to be semi scalable and obviously better than sending emails. I am open to another idea, just thought this would be a great feature.  Thanks,

• Allow us to disable the Reopen Ticket button after a ticket is closed

  Disabling the Reopen Ticket will allow us to have more control over the ticket's flow. According to support, this is currently not possible. Please add this to let us, the customers, mold the ticketing system into something that we can use for our business

• How to Enforce Mandatory Fields (Category/Sub-category) Before Closing a Ticket?

  Hi, I'm currently using Zoho Desk and encountering an issue where agents are able to close tickets without filling out mandatory fields, specifically Category and Sub-category. I’ve already set them both as a mandatory field, but it can still be bypassed

• Admin Control for Default Email Templates in Zoho Desk

  Hi Zoho Desk Team, We would like to request a feature enhancement related to default email templates. Currently, agents can select and set their own default email templates when replying to tickets. However, we believe this setting should be managed centrally

• Lock out of account after password update

  This is a bit of a catch 22 situation. I updated my account password using password generator in ZohoValut. Now I am locked out of everything, as I cannot get into OneAuth for 2FA, as the password is randomly generated, without getting into ZohoValut,

• Guidance on Making Zoho Desk Connections Available for All Data Centers

  Hi Team, I’m currently developing an application using Zoho Desk connections to manage OAuth for my third-party products. Could you please advise on the steps required to make it available across all data centers? Looking forward to your thoughts on

• Multibrand Help Center - Share knowledge base catgories between multiple departments

  Hello, I would like to know if it is possible to share categories between multiple departments when the multi brand feature is enabled. So that then one portal exists per department, but certain categories are visible in multiple portals. After all, we

• Unable to upload document error on zoho sign

  i am creating a document using laravel php and here is my code and i get this reponse {"code":2005,"message":"Unable to upload the document","status":"failure"} $path = storage_path($file); $ch = curl_init(); curl_setopt($ch, CURLOPT_URL, 'https://sign.zoho.com/api/v1/requests');

• Cloud to cloud folder migration from Sharepoint to Workdrive

  I am aware of OneDrive migration: https://help.zoho.com/portal/en/kb/workdrive/migrations/microsoft/articles/migrate-from-onedrive-to-zoho-workdrive#Whats_migrated would this cover a Sharepoint migration meaning I can move a whole Sharepoint (team) folder

• Zoho Sign / Prefill By You - Editable by Them!

  Zoho Sign seems to have two field options available - an empty field for signer(s) to complete or a field that has been prefilled by you, that becomes read only once sent.  What I would like is an option on the pre-filled by you fields, to leave them

• Next Page