App Spotlight: CloudTalk for Zoho CRM

App Spotlight: CloudTalk for Zoho CRM

App Spotlight brings you hand-picked apps to enhance the power of Zoho. Visit Zoho Marketplace to explore them all. 



CloudTalk for Zoho CRM 


CloudTalk’s native integration for Zoho CRM lets you handle phone conversations in a modern way. Get international numbers from 70+ countries and start calling leads directly from your Zoho CRM dashboard with click-to-call, activity tracking, and contact matching.  

 

 

Business needs 

  • A phone solution that provides high-quality calls all around the globe to ensure a smooth sales process and excellent customer experience 
  • Sales automations for repetitive tasks or manual data entry to boost sales performance 

 

Solution 

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Integrate CloudTalk with Zoho CRM and benefit from advanced telephony features such as: 

  • Initiating calls directly from Zoho CRM 
  • Accessing a caller’s information with a single click before picking up the incoming call 
  • Categorize your inbound and outbound calls with tags, notes, and ratings 
  • The real-time sync of notes, tags, ratings, contacts, and communication history in both apps 

 

Benefits 

  • Decrease hold times through features like Call Flow Designer, IVR, and Automated Call Distribution (ACD) 
  • Increase agent productivity through features like click-to-call and automatic call recording at the end of the converssation 
  • Generate satisfied customers as CloudTalk syncs with your Zoho CRM contacts, allowing you to know who is calling even before you answer