App Spotlight: Zuper for Zoho CRM
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Zuper for Zoho CRM
Zuper is an intelligent field service and customer engagement platform built for use with Zoho CRM. It enables organizations to offer on-demand and connected customer service experiences while best utilizing their field workforce.
Business needs
- Modern customers demand personalized and connected service experiences. A CSG International report says 89% of customers expect an “Uber-Like” experience in field services.
- Customer experience has overtaken price and product as the key brand differentiator. In fact, the future of business success relies on providing superior customer service.
- Organizations that have traditionally adopted CRM and ERP systems are not equipped to meet customer expectations, particularly when it comes to onsite or field service management.
- As technology transforms how companies interact with their customers, field service faces exclusive challenges in evolving its model to keep up with the expectations of modern customers.
- Service organizations need to bridge the gap and consider field service management as a core capability integrated with CRM and ERP to deliver personalized service to their customers.
- Businesses need a single pane view of operations and reporting capabilities.
Solution
- Zuper offers an industry-leading field service management solution for Zoho CRM.
- Sales and service teams can now collaborate seamlessly to offer the best experience to modern customers.
- Enjoy a smart scheduling experience with integrated work order management, intelligent dispatching, and rich location services.
- Speed up the field service operation with a transparent process, rule-based workflows, timely notifications, and in-app chat threads.
- Empower field service agents with route optimization and assisted dispatching based on location and capacity.
- Prevent policy bypassing and ensure data confidentiality with audit trails and automated policy enforcement.
- Quickly and easily digest data, harvest valuable insights, and use those insights to make important strategic or tactical decisions about customers, employees, or the business.
Benefits
- Organizations that use Zuper Field Service Management integrated with Zoho CRM save up to 20 hours/week/user.
- Reduce manual efforts, improve operational efficiency, and increase employee productivity from day one.
- Improve scheduling and dispatching efficiency.
- Improve customer satisfaction of your service (5-star rating).
- Improve customer loyalty and increase return customers.
- Keep up with regulatory or policy changes while ensuring data confidentiality and secure service delivery.
- Witness an average increase in revenue of 30%.