With iOS 17 and iPad OS 17, Apple offers interactive user experiences in your device home screen. Leveraging this enhancement, Zoho Desk has introduced actionable widgets for ticket management.
Support teams have to stay proactive with customer tickets so that they don't get missed. We have introduced two new updates for the Apple device users through this new iOS and iPad OS update.
The newly added Pending approval widget will help support supervisors to manage requests from team, from the new widget on their phones.
With the new OS enhancement for iPad, users can view updates on locked iPad screens. Zoho Desk users can now take a quick glance at the open ticket count right from their iPad's dormant lock screen.
With the latest update, support teams can view all crucial info available on their phone via a Mac screen. This will help agents prioritise tasks and schedule their works from laptop, without having to go back and forth between the devices.
iOS 17 includes StandBy mode, which presents a full-screen display of glanceable information, ideal for viewing notifications, widgets, and more from a distance when your iPhone is on its side and charging.
Taking advantage of this unique capability, Zoho Desk has introduced the Ticket Stat view for StandBy mode.
With the release of iOS 17, we have automated our home screen shortcuts. Your support reps can now access crucial info through search, and view open and overdue tickets and help desk notifications from the app shortcuts.