asap

Hi
We're launching our database on the weekend, so I need a quick answer to this. When someone searches, there's an error, all the data goes away and the user is left without being able to do anything!
The error says:
"We are unable to fetch this data, sorry! Pleae note that your data is SAFE. Report to support@zohocreator"

We CAN'T have this message come up with all the data gone and the database no longer working...

Please advise.
andrea sirman
andi123