On my application I set up a stateless form "Issue Request" that when the user clicks a button to open issue request it displays the stateless form. The users will then select the email address or multiple address' to send to. Enter the issue type and what they are looking for to be resolved. The user will then click submit and it fires off (through Deluge) an email to the selected email address' with the issue type being subject and description being the body of the email. Is there a way I can Update the "Issue Request" record if a user responds via email instead of going into their portal to update it?