I am writing this because I filed a support request 3 weeks ago and haven't received any reply from zoho support yet, so I'm hoping someone can help here. 

We are on the previous zoho creator pricing plans (at least, I think that is what they are) and in a previous support ticket, zoho confirmed we should be able to access and use the user portal.

However, trying to access the user portal on creator 5 leads us only to a screen saying we need to upgrade our account (screenshot attached). 

Anyone know how to get this resolved?  I guess we'll file another support ticket as well (I already replied to the first support ticket twice to try and prompt any kind of reply or response form zoho support, but nothing sadly). Anyway, we are feeling let down with support and with what we are supposed to be getting for our money, which is unfortunate as we otherwise really enjoy zoho creator. 

Thanks for any ideas