I created a ticket for my Client since he had an issue. I added him as a Contact as well. 

My client got a notification in his email that the ticket has been created. When he went to view the ticket on his desktop, the screen was blank. He then viewed it on his mobile device, and had the same result. 

I then made a Test Contact and created a Ticket for the Test Contact and I experienced the same result on both desktop and mobile.