Communication unifiée et contextuelle avec Zoho One

Communication unifiée et contextuelle avec Zoho One



Bonjour à tous,
Dans cet article, vous allez voir comment Zoho-One vous permet de rester productif et vous aide à gèrer une communication unifiée et contextuelle.

      La communication efficace et contextuelle est un outil essentiel pour être productif. La communication dans une entreprise est protéiforme et dépend du sujet abordé. Surtout avec le télétravail, les gens se sont inscrits sur les différentes applications pour rester en contact avec leurs collègues. Par exemple, les groupes tchat permettent de discuter ou de s'organiser, ou des longs fils d'e-mails, qui parfois ne traitent même plus de l'objet de la communication.

Communication unifiée et contextuelle

      Chaque communication a un sujet différent, ainsi : le moyen de communication utilisé doit être cohérent avec le l'objectif et être efficace. La communication par e-mail ne crée que les empilements des e-mails et parfois on perd l'objectif de la communication. Zoho One vous offre Cliq, un service de messagerie unifiée qui fournit une conversation textuelle pour les personnes, les groupes et les canaux, les appels audio et vidéo pour les personnes et les groupes sur tous les appareils, et même le partage d'écran. Cliq est intégré à chaque application Zoho, vous pouvez ainsi communiquer de façon contextuelle et unifiée avec les collègues appropriés, afin d'effectuer un travail et améliorer la productivité.

Cliq à partir du tableau de bord de Zoho One

Cliq depuis le CRM dans Zoho One


Cliq dans Projects dans Zoho One


Cliq depuis le WorkDrive dans Zoho One


      Avec Cliq, Zoho One vous permet de communiquer sans basculer entre les applications Zoho One. Cliq vous permet de centraliser tous vos communications. Il vous permet de partager les fichiers, les images, les morceaux de code avec vos collègues en gardant tout sur un même niveau. Les différents canaux de communications dans Cliq, que ce soit au niveau de l'organisation, au niveau de l'équipe, au niveau personnel ou même hors de l'organisation permettent de garder le contexte de la discussion. Par exemple : vous pouvez créer un groupe d'annonce au niveau de l'organisation pour publier des informations au travers de l'organisation. Cliq vous permet de modifier l’accessibilité d’un canal en utilisant les autorisations pour donner accès selon un but ou un groupe spécifique.

      Les autres fonctionnalités tels que le partage d'écran, les appels audio ou les appels vidéo de Cliq vous permettent de communiquer en temps réel et d'une manière efficace mais également améliorer votre productivité. Partager des fichiers est une activité régulière dans une organisation et l'e-mail n'est plus la seule façon. Avec Cliq, le partage de fichiers devient plus simple que jamais. Vous partagez les documents que ce soit depuis votre bureau ou WorkDrive - une bibliothèque de documents Zoho. Cliq supporte tous les formats de fichiers comme, docx, pdf, png, etc. Avec les émoticônes et GIF, Cliq rendra vos conversations intéressantes et amusantes. Le tableau blanc intégré dans Cliq vous aide à partager vos idées en temps réel et à gérer des discussions fluides et transparentes.

      Taz est un chatbot, assistant personnel interne conçu pour vous aider dans vos tâches. Intégrez Taz dans des conversations simples ou de groupe, et il vous rappellera les événements du calendrier, notifications automatiques de partage des fichiers mais aussi la planification des réunions avec tous les membres d'une conversation de groupe.
      Avec Zia, l'assistante intelligente de Zoho One, vous pouvez effectuer des recherches dans des conversations individuelles ou de groupes.

      L'application mobile Cliq fonctionne parfaitement sur tous les principaux appareils pour assurer la synchronisation de la collaboration en équipe où que vous soyez.

      Cliq, le service de messagerie unifiée de Zoho One, permet à vous et à votre équipe, de communiquer d'une manière plus efficace, contextuelle et vous rendra plus productif, le tout depuis une plateforme unique !

N'hésitez pas à nous partager votre avis en commentaire,

L'équipe Zoho France


    • Sticky Posts

    • Collaboration sans faille avec Zoho One

      Bonjour à tous, Dans cet article nous allons voir comment Zoho One permet une collaboration à différents niveaux .       La façon dont nous travaillons évolue. À mesure que les entreprises se mondialisent, la plupart des activités sont menées en équipe.

    • Recent Topics

    • How to access the saved Query using API?

      I have created a query in setting. Is it possible to access it from a API? What's the endpoint? I tried /v8/queries/important_deals but didnt' work.

    • création d'une base de données

      base de donnee d'un lycée

    • User Session variables to recall after form submit & redirect to menu

      Hey, Forgive me if this is a simple answer I have overlooked. I have built a big onboarding process for my SAAS platform which is built and managed by an external Dev team. I am hoping to embed my new creator app on the SAAS platform. I have a menu page

    • Zoho Writer Merge Template with data from Zoho Analytics Views

      Hello, Is there any way to pull information from Zoho Analytics and put it into a Merge Template? I am trying to create a bulk export of one report that filters on a field to create a single document for each of the filter fields.

    • Having to enter bill before stock shows as available.

      Hi, Am I right in thinking you must create a bill from the purchase order receipt before the goods are available for shipping?

    • Agent Availability Report

      From data to decisions: A deep dive into ticketing system reports Businesses need to track when their support agents check in and check out from work. This report, titled Agent Availability, is one of the static reports that helps managers track the number

    • Writing by Hand in "Write" Notes

      Hi there! I just downloaded this app a few moments ago, and I was wondering if there was a way to write things by hand in "Write" mode instead of just typing in the keyboard. It would make things a bit more efficient for me in this moment. Thanks!

    • AI-driven construction analytics using Zoho Projects Plus

      Construction projects thrive on timelines; if a project is completed on or before the expected time, it makes headlines, but if it gets delayed, the company’s credibility will be at risk. Such projects require precise planning and constant monitoring,

    • Canadian payroll

      Hello ZOHO, is any updates on when payroll for Canada will be available?

    • Unified customer view: Bringing product intelligence into your CRM data

      For businesses today, applications and digital interfaces are the main touch points in the customer journey. While Zoho CRM data already tells who your customers are and what they buy, Zoho Apptics tells you how they interact and engage with your product.

    • Zoho Creator SaaS app with multiple client AND multiple users

      I am close to finalizing a Zoho Creator app that will be used by different companies to manage sale info, and each company can have multiple users using the app. Things were going perfectly until I tried a search on a report. I use a database field in each table to separate the data for each company, which works great. BUT when I do a search, I get to see ALL the data. This means that Company A could easily see the data from Companies B and C via the built-in search. Is there a way to set up the

    • Project Change Orders and Additions

      We are in the process of migrating from QuickBooks Online to Zoho Books. We have Zoho One and like the ability to sync all of our data across everything. And I like that projects work in a way that's less dumb than QuickBooks. I'm trying to figure out

    • Track online, in-office, and client location meetings separately with the new meeting venue option

      Hello everyone! We’re excited to announce meeting enhancements in Zoho CRM that bring more clarity and structure to how meetings are categorized. You can now specify the meeting venue to clearly indicate whether a meeting is being held online, at the

    • Possible to send Zoom AI Companion transcripts and summaries to contacts in CRM?

      Title says it all. Is it possible to send Zoom AI Companion transcripts and summaries to contacts in Zoho CRM?

    • How do I edit the Calendar Invite notifications for Interviews in Recruit?

      I'm setting up the Zoho Recruit Interview Calendar system but there's some notifications I don't have any control over. I've turned off all Workflows and Automations related to the Calendar Scheduling and it seems that it's the notification that is sent

    • Posibility to add Emoticons on the Email Subject of Templates

      Hi I´ve tried to add Emoticons on the Subject line of Email templates, the emoticon image does show up before saving the template or if I add the Emoticon while sending an Individual email and placing it manually on the subject line. Emoticons also show

    • Clarity on extended contract status

      Clarity on “extended” status- How does Zoho “extend” a contract?  E.g. if client extends by 1 month, can the “end date” be adjusted accordingly in Zoho and tagged as “Extended” with a clear audit trail that also captures the client’s email? Note- Email

    • Customizing contract status

      Can we customize/add/remove status on Zoho contracts ourselves or does Zoho needs to do this? Context- There is a long list of status on Zoho but not all of them are relevant for us . There are few status which are missing and needs to be added. E.g-

    • Set Custom Business Calendars and Holidays for Global Teams

      Managing a project across diverse teams means accounting for more than just tasks and deadlines; it means acknowledging how and when each team actually works. Users might follow different working days or observe region-specific holidays that cannot be

    • [Integration edition] Deluge learning series - Integrations between Zoho apps and Third-party services with Deluge | 28 August 2025

      We’re excited to welcome you to the Deluge learning series: Integration edition! The Integration edition will run for three months: Session 1 – Integrating Zoho Apps with Deluge using inbuilt integration tasks Session 2 – Integrating Zoho Apps with Deluge

    • Critical Vulnerability in all major password manager plugins - is Zoho Vault affected?

      Hi Zoho, a security researcher found a critical clickjacking vulnerability in all major browser password managers: DOM-based Extension Clickjacking: Your Password Manager Data at Risk | Marek Tóth Is Zoho Vault affected as well? Apparently the Vault extension

    • Introducing SecureForms in Zoho Vault

      Hey everyone, Let’s face it—asking someone to send over a password or other sensitive data is rarely straightforward. You wait. You nudge. You follow up once, twice—maybe more. And when the information finally arrives, it shows up in the worst possible

    • Tables from ZohoSheets remove images when updated from source

      I have a few tables from a ZohoSheet in a ZohoWriter document that will remove the images in the cells when I refresh from the source. The source still has the images in the table when I go to refresh. After updating from the source, as you can see the

    • Change eMail Template for Event-Invitations

      Hello ZOHO-CRM Team How I can change the eMail Template for Event-Invitations? I work with the German Version of the Free Version. I know how I can modify eMail alerts or Signature Templates, but where I can other eMails modify you send out? Thank you for your answer. Regards, Juerg

    • Need Your Insights

      Hi Zoho, I'm confused why the flow only sends to one output. setVariable15 is from a list. It doesn't consider the 2nd entry. Any thoughts?

    • Map Dependency Fields - How can can I limit picklist values from a multi-select Parent field?

      I know the "Map Dependency Fields" feature doesn't allow a multi-select parent field. However, I need the functionality. Can I do it through a deluge function, and would it still support color coding picklists? We need the color coding for quick scanning

    • DYK 1 - Color Palette for Enhanced Visual Identification of Status

      Introducing the Did You Know series of posts. The goal of this series is to familiarize users with certain features or enhancements in Zoho Projects that may not be evident at first glance. The first post in this series deals with color palettes for indicating

    • Invalid field in the COQL query

      Dear Zoho Support! I believe that you already helped me with a similar problem a few years ago. One of my clients has a custom field named "LOB" in the "Deals" Module (see the field's metadata below). The COQL query using this field: : "select id, Deal_Name,

    • Automating Employee Birthday Notifications in Zoho Cliq

      Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition of

    • Transferring domain registration to new registrar and switching email hosting at the same time?

      I need to transfer an existing domain uv cure adhesive that's currently with SiteGround to Porkbun. I also need to move the existing custom email addresses from SiteGround to Zoho Mail. I'm not sure if I should transfer the domain first and then tackle

    • Split deposits

      Can Zoho do split deposits. One deposit, two checks for two separate invoices from different customers. This is one of the most common tasks I can imaging. When I mark the two invoices paid, there are two deposits in bank register. When I try to match,

    • Deactivate Desk Contact without Deleting Contat

      We have a client who has multiple tenants for regulatory purposes, and as such, has a few users that have email addresses in both tenants. They've then emailed into the ticketing system, so we have multiple contacts (no big deal, we want to keep their

    • Delete my store of Zoho commerce

      Hi Team, I want to delete my stores of commerce. Please help me asap. Looking for the positive response soon. Thanks Shubham Chauhan Mob: +91-9761872650

    • Ability to add VAT to Retainer Invoices

      Hello, I've had a telephone conversation a month ago with Dinesh on this topic and my request to allow for the addition of VAT on Retainer Invoices.  It's currently not possible to add VAT to Retainer Invoices and it was mutually agreed that there is absolutely no reason why there shouldn't be, especially as TAX LAW makes VAT mandatory on each invoice in Europe!   So basically, what i'm saying is that if you don't allow us to add VAT to Retainer Invoices, than the whole Retainer Invoices becomes

    • [Free Webinar] Learning Table Series - Zoho Creator for Asset Management with AI Enhancements

      Hello Everyone! We’re excited to invite you to another edition of Learning Table Series, where we showcase how Zoho Creator empowers industries with innovative and automated solutions. Each month highlights a specific sector, and this time our focus is

    • Menu Building is completely broken

      I have been 3 hours, I have not been able to edit the menu. Either it is completely broken, very little intuitive or I do now know anything... There is no way to create a megamenu, no way to create a menu. Despite the fact I go to menu configurartion

    • Can you sell Subscriptions using Zoho Commerce?

      In addition to physical products and the apparently coming soon 'Digital Products', it is possible to sell Subscriptions using Zoho Commerce?

    • Kaizen #197: Frequently Asked Questions on GraphQL APIs

      🎊 Nearing 200th Kaizen Post – We want to hear from you! Do you have any questions, suggestions, or topics you would like us to cover in future posts? Your insights and suggestions help us shape future content and make this series better for everyone.

    • Multiple Languages for Product Names

      Hi, I use 2 languages: spanish and english. I want to have for every product a name in spanish and a name on english. I want to have to possibility of choosing one of these languages when making an invoice or a purchase order. Is there any way to do

    • Item with name in different languate

      Hello, is there a way to have an item with its name in different languages? For example: I sell an item in different markets and I'd like to have a Proposal and the Invoice with the Item Name in a specific language. Rino Bertolotto Zoho Specialist, STESA srl

    • Next Page