HI,

  Iam trying to create tickets in Zoho desk whenever a sales order is created. I want to create the tickets based on the product name.

 I had written this function but the ticket was creating with other product name. Can anyone help me with this issue?

Function:

  res = zoho.crm.getRecordById("Sales_Orders",soid);

contid = ifnull(res.get("Contact_Name").get("id"),"");

resp = zoho.crm.getRecordById("Contacts",contid);

mp = Map();

email = ifnull(resp.get("Email"),"");

resp = res.get("Product_Details");

for each  ele in resp

{

name = ele.get("Product_Name");

searchValue1 = {"productName":name};

info searchValue1;

pro = zoho.desk.searchRecords(------,"products",searchValue1);

info pro;

value1 = pro.get("data").toJSONList();

id1 = value1.get(0).get("id");

info id1;

mp.put("productId",id1);

searchValue = {"email":email};

search = zoho.desk.searchRecords(------,"Contacts",searchValue);

value = search.get("data").toJSONList();

id = value.get(0).get("id");

info id;

searchValue1 = {"productName":name};

pro = zoho.desk.searchRecords(-----,"products",searchValue1);

value1 = pro.get("data").toJSONList();

id1 = value1.get(0).get("id");

info id1;

mp = Map();

mp.put("productId",id1);

mp.put("subject","name");

mp.put("contactId",id);

mp.put("departmentId",---------);

mp.put("category","general");

mp.put("email",email);

crea = zoho.desk.create(--------,"tickets",mp);

info crea;

}

 I had tested by using my Dept Id and Org Id.

Thanks