CRM @mentions not triggering e-mail notification

CRM @mentions not triggering e-mail notification

Hi,

We've been using @mentions to communicate within our CRM Cases module but we noticed today that the e-mails notifications are no longer being sent. I tested a couple of other workflow notifications and they come through our e-mail server (Outlook) just fine so its not our firewall and the notifications are not going into Junk Mail. 

Was there an update recently that removed this functionality? 

Please help, my entire team uses @mentions on a daily basis and we heavily rely on those e-mail notifications.

Thanks,

Felix Castro
fcastro@eq3.ca