Customer Fields Mandatory

Customer Fields Mandatory

Hello,

please give us the ability to make certain fields under customer information a mandatory entry. We sell engine blocks so it is important for us to have the customer's full name on the invoice so we can track who an engine was sold to, because engines have serial numbers that are registered with the traffic department.

Every so often we get an employee who fails to enter a customer surname, either due to neglect, laziness or forgetfulness, so we get an invoice created to a customer whose name is just David. Suppose I get another customer named David who buys something and an employee goes to enter the customer name and David pops up and the employee just selects the pop up. So we have the wrong David on the invoice and the purchase history is skewed. A sole trader may be named David and now we have an incorrect purchase history...you get the picture.

Thank you
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