EMERGENCY: Customer Portal Reports are Missing Fields in the App's Report

Hi,

I urgently need assistance with an Emergency issue concerning our Customer Portal reports.

I got a call today from our CEO and he said he was unable to see a variety of fields in reports on the Customer Portal. I was surprised as I had not changed the reports and I am the only user with access to the reports.

I checked the App’s report and found them to be configured correctly, the fields missing on the Customer Portal reports ARE in the App’s report. However, when I open the report in the Customer Portal a variety of random fields are missing and can not be shown as they aren’t hidden either.

Please take a look, here’s a screenshot of the report’s fields in the App:

Fields set in the App's report, note Client and Facility ID Code are part of the report

Here’s a screenshot (two screenshots to show all available column fields) of the SAME report’s feilds in the Customer Portal:

Notice no Client or Facility ID Code fields are available, even though this is the SAME report as in the App

Notice how the Customer Portal’s report is missing the fields “Client”, “Facility ID Code”, etc. which are in the App’s report?

I am helpless to fix this because the App’s report HAS these fields in it, they simply aren’t showing up in the Customer Portal like they used to… Why has this occured all the sudden on a production system? I am a software developer and never should a system change like this. I made no changes and woke up to this broken!

Please help, this is critical as our Customers rely on this portal for their data.