We have a stateless form that is embedded in our website
(no Zoho HTML view, a regular HTML website). In this stateless form we have checkboxes that open other forms in a popup window using
openUrl("#Form:Test_Form?recLinkID=" + r.ID + "&viewLinkName=Test_Form_View", "Popup window");
where r.ID is the id of the record we want to edit.
When the user clicks on "Submit" in the opened form, the popup window closes and the stateless form is updated and loaded again. This is done by calling
openUrl("https://creator.zoho.com/avsupport/test-app/form-embed/Test_Form_Stateless", "Same window");
in the On Edit On Success code of the form that was opened in the popup window.
This mechanism works reasonable well.
Just today we noticed however that the popup window doesn't close anymore, but shows an endless "Please wait" message when the user clicks on Submit.
This happens not with all records, but only with some. We could not yet nail down the criterion. We also noticed that saving the On Load script of the stateless form solves the problem temporarily, but after a while (ca. 30 minutes) the problem reoccurs.
Does anyone have the same problem?
The On Load script of our stateless form is relatively long. Can that have an influence?
We did not make any change to our code in the last 2 days and yesterday our application was still working correctly. Was there any recent change in ZohoCreator that might explain the problem?
Unfortunately solving this problem is quite important to us, because we have customers who cannot access our application anymore. Any suggestion is welcome..
Thank you very much in advance,
Ute