How to report 'Response violation' OR 'Resolution violation'

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• Using Agent Email Address as From Address

  Currently, while replying to a ticket, it is possible for agents to choose their own email addresses as 'from' addresses. Although we built this just for that little extra flexibility, in hindsight, it hasn't figured much in conventional usage.  Almost all businesses prefer that responses to their customers' tickets be sent from the common support/service email address and NOT from those of individual agents. During personal interactions at events, some of you have even made passing mentions about

• Edit and Delete options in Comments

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• Customize Colors of your Customer Self Service Portal

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• 2024 Email Authentication Standards: Elevating Security with Google and Yahoo

  In contemporary email communication, email authentication plays a pivotal role in mitigating email fraud, spam, and phishing attacks. Brace yourself for a new level of security. Starting February 2024, Gmail and Yahoo will be implementing robust email

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• Import Holiday Calendars

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• How to report 'Response violation' OR 'Resolution violation'

  Hi, I want to report on SLA Violation Type. I grouped my tickets on this column. It seems I only get 'Response and Resolution Violation' or 'Not Violated'. The former seems to be given to a ticket if only the Response Time was violated. I would expect

• Failing to generate Access and Refresh Token

  Hello.  I have two problems: First one when generating Access and Refresh Token I get this response:  As per the guide here : https://www.zoho.com/books/api/v3/#oauth (using server based application) I'm following all the steps. I have managed to get

• Zoho Books - France

  L’équipe de Zoho France reçoit régulièrement des questions sur la conformité de ses applications de finances (Zoho Books/ Zoho Invoice) pour le marché français. Voici quelques points pour clarifier la question : Zoho Books est un logiciel de comptabilité

• No Response from Zoho Support in 8 Days - Typical?

  I have a couple of issues I'm trying to work through. Initially, I was getting support from support@zohofsm.com, but I have not received a response in 8 days (11 on another question). Is this typical? Can I pay for support? For context, I am not spamming

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• Open filtered deals from campaign

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• Change scheduling emails time

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• Zoho CRM: how can I control which contacts to sync with Outlook?

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• Different MRP / Pricing for same product but different batches

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• Filtering Tickets based on Email headers

  We're starting to get a lot more junk coming into our Zoho Desk, which is then triggering unnecessary email alerts to agents. Once thing we could do to cut this junk in half, is to filter tickets based on email headers. Any email containing the `List-Unsubscribe`

• Add a 'Log a Call' link to three dot icon in Canvas

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• Can not add fields to a Section

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• Record Logged in User while using CRM lookup field

  Is it possible, while using the Zoho CRM lookup field, to automatically use the user account logged into Zoho CRM in a hidden field? I was hoping to add employee accounts to my current plan. But would like a record on the Form submission of who submitted

• Form Rules for Suburb Categories to alternate landing pages or Making a Fields Contents ALL CAPS

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• Collaps Notes

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• Problem for EU users connecting Zoho CRM through Google Ads for Enhanced conversions

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• Create a draft in reply to an email via Emails API

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• India Tech Support

  Is there no phone tech support number for India? And no chat facility either?

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