I have the following fields in one of my queues/tabs
Claimed - currency field
Claim Pending - currency field
Credit Memo - single line field
I'd like to write the following formula.
If Credit Memo field is EMPTY than Claim Pending = Claimed
If Credit Memo field is NOT EMPTY than Claim Pending = Zero
I would appreciate any help you could provide.
If it's helpful the name of the queue/tab is Service Request.
Thank you,
Molly