Important Update: Changes to Google Translate Support in Zoho SalesIQ

Important Update: Changes to Google Translate Support in Zoho SalesIQ

We’re updating our default chat translation options across all Zoho SalesIQ data centres to offer a more secure, in-house solution for your translation needs.

What’s changing?

  • We will be offering Zoho Translate (our in-house tool) as the default translation option for all data centres; secure, private, and in-house. The Google Translate option (under Global settings) will not be available by default anymore.
  • You can still choose to continue using Google Translate for your translation needs. Google Translate will be available as a separate integration and can be used with your Google Translate credentials. Refer our help-guide for the steps to integrate.
Alert
IMPORTANT: The transition from Zoho Translate to Google Translate will be live for all DCs effective from December 31, 2025. 


What can you expect?


User type


 What's coming?

Existing users using Google Translate (Global settings)

A prompt will appear to switch to Zoho Translate. If not switched by December 31, 2025, you will be automatically transitioned.

Existing users not using Google Translate (Global settings)

Zoho Translate will be enabled by default; Google Translate will be available as an integration and can be used with your Google Translate credentials.


Info
Note: For new users (Pro & Enterprise), Zoho Translate is being enabled by default. Google Translate is provided as an integration and can be used with your Google Translate credentials.

Why this change matters?

  • Switching to Zoho Translate eliminates dependence on external sub-processors like Google Translate, giving you greater privacy protection and control over data handling.
  • This update also ensures compliance with global privacy standards in all regions while providing a secure, reliable translation experience. 
  • Zoho Translate is built in-house, giving better control over your data while still allowing you to use Google Translate if you need it.

Feel free to reach us at support@zohosalesiq.com for any queries or clarifications.

Warm regards,
Team Zoho SalesIQ

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