importing data

Hi, We are in the final stages of our development on your system, and we are now struggling to allow our users to add the data via a bulk download.

As an administrator I can add the .csv file and the process is updated, however, the user cannot do this (have I missed a setting?).

I am aware that there is the option to update via email, but with the increasing concern over data being sent this way, and the risk of loss in transmission, surely some kind of FTP affair would be more suitable and secure, along with a successful receipt?

Can anyone please advise.

Kind regards

Dave :)