Improve user engagement with Zoho Forms

Improve user engagement with Zoho Forms

Tired of half-completed forms skewing your analytics? Struggling with low conversion rates for your forms? Let's look at how adding some key elements to your form can help keep respondents engaged and motivated to complete it.

Whether it's a simple signup form or event registration form, or any other type of form, user engagement plays a crucial role. Long, boring forms that ask for too much information often drain respondents' interest and result in form abandonment. This article provides insights to help you craft intriguing forms that maintain respondents' interest and improve user engagement.

Try different question types

Don't just repeat the same "Single Line" field to get answers from respondents. Choose from a variety of engaging fields, like Dropdown, Multiple Choice, Slider, and Rating, to keep things interesting for the user and capture the specific information you need.

Use dynamic field labels to grab attention

Go beyond generic labels and add a personalized touch to your field names by using Rich Text to incorporate user input and customize field labels dynamically.




Show custom hints and messages to guide respondents

Provide concise hints directly within fields explaining what information is needed to help respondents fill out the form. Utilize Zoho Forms' "Instructions", "Hover text" features to offer detailed descriptions for each field and "Custom Messages" to provide instructions in live form. This reduces confusion, enhances the user experience, and increases completion rates by making your forms easier to navigate.


Custom message


Split long forms into multi-page forms

Another way to keep your form organized and engaging is by creating multi-page forms. Respondents often hesitate to fill long forms as they overwhelm them. Multi-page forms helps by splitting long form into series of small sections, which makes them look less intimidating and completion process more quicker. Break the page logically to create a clear structure and display a progress bar to show how far respondents have progressed through the form.



Show only relevant questions with conditional rules

Conditional rules can route respondents to different pages and show or hide questions based on user responses. It ensures that respondents only see relevant questions based on their choices, providing a more engaging and personalized experience. Imagine a travel booking form. With conditional rules, users seeking a flight only wouldn't be bombarded with pickup and accommodation options.



End with a customized Thank You page

Customized thank you page will let respondents know that you value their time and create a lasting positive impression. By personalizing the message based on form submission you can create a more relevant and personalized experience.



Send email notifications with customized PDF templates

No one wants to be left wondering about the status of their form submission. Automatically sending a customized PDF with the submitted form response as an email notification eliminates the need to worry and builds trust with respondents.



Start increasing engagement today

By prioritizing user engagement, you can elevate your form from a mere data-collection tool into an interactive experience that users enjoy. Incorporating these tips will increase completion rates, boost customer satisfaction, and improve your brand's image. Start putting these tips into action and witness the difference user engagement can make.




    • Sticky Posts

    • 9 Ways to use Zoho Forms this Navratri

      Hello form builders!Navratri is almost here! It is a time for celebration and culture in the Indian community, and organizing such a grand event can be overwhelming. But with the right tools, you can streamline the process and focus on creating unforgettable

    • The secret to collecting data from valid users

      Collecting accurate data is crucial for making informed decisions. Zoho Forms offers two efficient ways to validate user data and ensure that you collect entries exclusively from valid users. Double Opt-in: Double Opt-in is a privacy feature that ensures

    • Level up your data collection game with the intuitive Zoho Forms mobile app!

      In today's fast-paced world, mobility is essential for staying competitive. When it comes to collecting data, you need a tool that helps you gather and analyze essential information on the go. That's where Zoho Forms' mobile app comes in. With native

    • Storage space in Zoho Forms: The ultimate guide to efficiently managing your data

      Are you using Zoho Forms for data collection? As with any data-intensive application, understanding how storage space is calculated is essential. That's why we've created this guide— to show you everything you need to know about managing storage space

    • Linking primary form submissions to a second form submission

      Let's imagine you have a form that you use to request a minimal amount of data from your users. To collect additional information, you redirect them to another form either automatically or based on a condition. During the course of redirection, you can

    • Recent Topics

    • Migrate emails from a shared mail box to a private mail box

      How is possible migrate a shared mail box if the migration tool require a password, and the shared mail dosent have ?

    • Support poor service

      I just wanted Zoho support to give me some more concrete answers. I’m facing SMTP error issues, and they told me that the South American IP was experiencing problems, but they didn’t provide an estimate for when it would be resolved. Now my company is

    • Zoho say my domain seems to be already associated with another account

      I created a zoho account for try my domain mail configuration. When I want to add my domain in this page https://mailadmin.zoho.com/hosting?plan=free then this shows an error that is "This domain is already associated with this account a*****n@f*****."

    • Incorrect Device Time

      Hi On my windows laptop I can't sign into Zoho mail due to "incorrect device time". I'm in Toronto, Canada. How can this be resolved?

    • Get user images by API

      Hi For our internal management software, I want to retrieve user photos via REST API: curl --location --request GET 'https://profile.zoho.com/file?fs=thumb&ID=<zoid>' \ --header 'Authorization: Zoho-oauthtoken <token>' The token has `profile.userphoto.ALL`,

    • Depois de 1 ano não consigo receber e-mail

      Consigo enviar e-mails mas não estou recebendo nenhum e-mail isso aconteceu pontualmente após eu completar 1 ano de uso. Me ajudem por favor

    • Submitted form URL

      I am using the feature "Include a link to allow respondents to edit their responses" for the first time. This URL is included in the email sent to the user after they press Submit. If a form is Saved, there is a section called Partially Saved Entries

    • Function for Emails tranfer from Lead to Deal

      Hi Due to the fact that my Deals conversion needs to be done in 2 ways - depending on the fact if those records already exists or not - resources in fields are different. I am making function control conversation for Leads but I have problem with transferring

    • Create a new immigration service- Similar to immigration law software

      It will be good if you can build a new service. Data will be pulled from the employee form. Then automatically users should be able to complete immigration forms like I 129, ETA 9089, ETA 9035 E, G- 28, W4, I 9 PDF forms and then be able to send for signature with Zoho sign. Immigration Softwares like docketwise can be used for ideas. The advantage with this it sits within Zoho people and employees don't have to feed data in another system

    • Accessibility in Zoho CRM: Not just a feature—a way to empower

      For instructions on setting up these controls, please check this help document: Configuring accessibility controls. Hello everyone, Today (December 3, 2024), on the International Day of Persons with Disabilities, we begin our journey towards a CRM that

    • Zoho Meeting very bad video quality

      Hello, I need 1080p HD on my Zoho Meeting as explained here: Low Resolution/Quality Video (zoho.com) Currently, video quality is lagging with 400mb internet which is not acceptable for my business. My 1080p 60FPS webcam performs well on platforms like

    • Contacts with Deals not appearing.

      What: I simply want to see all of the contacts that are tied to an open deal Problem: In Contacts Module > When filtering on Contacts with an open deal, Zoho only shows some Contacts instead of all. Details: More specifically, I should have ~200 contacts

    • Auto-sync field of lookup value

      This feature has been requested many times in the discussion Field of Lookup Announcement and this post aims to track it separately. At the moment the value of a 'field of lookup' is a snapshot but once the parent lookup field is updated the values diverge.

    • CRM limit reached: only 2 subforms can be created

      we recently stumbled upon a limit of 2 subforms per module. while we found a workaround on this occasion, only 2 subforms can be quite limiting in an enterprise setting. @Ishwarya SG I've read about imminent increase of other components (e.

    • Version of Cliq included with Zoho One and Limitations

      I'm confused by the information presented in the application detail page of Zoho One. I'm a solopreneur with a single-seat Zoho One Enterprise license and I need to communicate externally .. extensively. The plan details page suggests channels are limited to 100 members. Whereas the pricing plan comparison page on the Cliq marketing site says 2500 for enterprise level.  If it's 100... that's going to kill my use case as it is my understanding that external customers can only be communicated with

    • Resubmit for Approval for Zoho Books Module in CRM

      The integration between CRM and Books is great, but it is incomplete in many areas. One of them is if an estimate/invoice/sales order is rejected, the users in CRM cannot resubmit it for approval. Let's face it, sales people will mostly be in CRM and

    • Upload edited meeting recording for attendees to download

      Hi Would it be possible to let meeting organisers upload an edited version of the meeting recording? Usage case: most of us probably start a meeting 15 minutes before the official start time. It would be nice to trim that dead time off the recording.

    • Why does the embed feature within the article editor seem to be not functional?

      I would like to embed media into an article, but that feature seems to be non-functioning. Am I doing something wrong? to clarify, I do not want to create an article by embedding. I want to embed media into an article I have created in a manual.

    • Get all fields using COQL

      Hi Is it possible to get all the fields of a record using COQL?. Something similar to select * from Accounts in SQL.

    • Mapping a new Ticket in Zoho Desk to an Account or Deal in Zoho CRM manually

      Is there any way for me to map an existing ticket in Zoho desk to an account or Deal within Zoho CRM? Sometimes people use different email to put in a ticket than the one that we have in the CRM, but it's still the same person. We would like to be able

    • Inquiry Regarding Image Display Issue in Campaign Duplication

      We are currently using Zoho Campaigns for email distribution to our clients. I would like to inquire about an issue we encountered. When duplicating a previously created and sent campaign from the "All Campaigns" section, the images used in the header

    • Can it change the language ?

      Hello ! The question is in the title ;) 

    • Notes and Notebook integration

      Maybe I missed it, but is there a way to synch notes in the desktop with the notes in the Notebook app? I've been combing through the help topics and other forum entries and not finding anything. When I downloaded the android app I assumed there was integration with the desktop notes. Is that not the case? thanks.

    • Tags on notes aren't syncing correctly on Android

      I've created notes on the desktop version that have several tags assigned, but on both my Android devices those notes only have ONE of those tags instead of all of them, despite the actual content of the note being correctly synced, and I'm also starting

    • Text formatting does not work (Notebook Mac)

      The text formatting does not work at all. It seems, that the program loses the selection and therefore hitting bold, italic, etc. does not do anything.

    • For Each Loop only returns 1st result of List, not the whole list?

      I have a custom function that collects event data from Google calendar using invokeURL. I want to create meetings in CRM from this URL response. The invokeURL response contains over 100 records and works perfectly (code line 2). Then I'm using a For Each

    • Zoho Sheet-Pulling in Data

      I have a module where we track POs, Bills etc (its easier for us this way). In this PO Module, we have a task related to a Job/Deal and various fields for costs. A Supplier on a Job might have several POs in this module for the job. I want to generate

    • Subform Data in v2 REST API

      What is the mechanism for adding subform data in the Creator v2 REST APIs?  There is nothing documented in the Data APIs documentation (https://www.zoho.com/creator/help/api/v2/).   I was able to determine how to GET the subform data by adding it to the

    • Delete Zoho Mail Account accidently from Admin panel

      Is it possible to restore deleted email accounts with all data.

    • How do I delete a test email address to which I am supposed to send a test email?

      How do I delete an email address added to a test email recipient that is no longer needed due to resignation or other reasons?

    • What is Attendee Status 0 and 1?

      Hi there, I recently stumbled upon the API to get the attendee list and in the return value, there is a parameter called "status", and 0 supposed to mean not_attending, and 1 means attending. I cannot find this representation anywhere in the attendee

    • Kaizen #121 : Customize List Views using Client Script

      Hello everyone! Welcome back to another interesting Kaizen post. In this post, we can discuss how to customize List Views using Client Script. This post will answer the questions Ability to remove public views by the super admin in the Zoho CRM and Is

    • Load form in iframe without header

      I am trying to load a form into an iframe without the header, but I am not having any luck. I am using openUrl() to load the iframe with the form URL and zc_Header set to false, e.g. #Form:Add_Case?zc_Header=false but it is still loading the header. Any

    • Can I use ZOHO calendar to schedule a Youtube video that is already in my youtube account, but listed as private or unlisted?

      I am creating Youtube videos and shorts and then uploading them to our Channel so others can view and approve. Once approved I would like to just schedule them over the next few days within Zoho. So far it looks like I have to re-upload the video to Zoho

    • Batch Number on Packing Slip

      When we send orders to our warehouse, we want to tell them the batch number to pull from the shelf.  It seems we should be able to pick the batch when assembling the package. In the current Inventory, we have to create an invoice, pick batches for the invoice.  This is too late.   As a workaround, we are sending the invoice to the warehouse (via a template that removes most of the price information).  This is cumbersome and causes our warehouse to see the total invoice price (which can't be removed

    • Editing a bundle

      How can I edit a bundle?

    • Saving URL for Submitted Forms

      The unique URL for submitted forms should be saved automatically within 'System Fields'. (without sending a duplicate email to myself, there is no other way to retrieve the unique URL for a submitted form if the user wishes to update) Additionally, it

    • Implement Meeting Polls in Zoho Bookings

      Dear Zoho Bookings Support Team, We'd like to propose a feature enhancement related to appointment scheduling within Zoho Bookings. Current Functionality: Zoho Bookings excels at streamlining individual appointment scheduling. Users can set availability

    • Response from a customer via web channel

      Is it possible to ensure that a customer using the web channel can respond to an agent's question without creating a new thread but instead linking their response to the existing thread?

    • Venezuelan Bolivares missing from available currencies

      My mother is ill and lives in Venezuela. I do her finances and insurance expences related to medical billing. Most receipts are in Venezuelan Bolivares. However I cannot find this currency. I am migrating from Expensify which conveniently has Bolivares

    • Next Page