The current WhatsApp module UI in Zoho CRM feels cluttered and complex, especially when handling high volumes of conversations.

It would be great to enhance the WhatsApp module UI/UX by adopting a clean and simplified interface similar to Bigin CRM’s WhatsApp experience. Bigin’s UI is more intuitive, easier to navigate, and improves response efficiency.

As WhatsApp integration usage is rapidly increasing for sales, support, and customer engagement,