Early access for Team Pipelines: Bigin's next big update to transform the customer-facing operations for small businesses and teams

Early access for Team Pipelines: Bigin's next big update to transform the customer-facing operations for small businesses and teams

Dear customers,

Are you ready to check out Bigin's most exciting new update? 

We're absolutely thrilled about this announcement!  

Say hello to Team Pipelines - pipelines that unify all your customer-facing operations in one platform.

What's this new update all about?

Every business, small or big, is characterized by multiple customer-facing operations like sales, marketing, or customer success. As a small business owner, you either have a team where everyone handles multiple operations, or individual members take care of specific operations. Ideally, every piece of information gathered from your customers needs to be added to your CRM so that you and your team can access it whenever necessary. 
 
Ultimately, unifying customer information and streamlining every piece of your day-to-day operation becomes the key to getting a holistic view of your customers and scaling the difficult summit that is, achieving the single source of truth for customer data.

Currently, most of you use Bigin to manage your sales operations. Alternatively, you can rename modules, customize the fields and stages in your pipelines to manage operations other than sales like customer onboarding, marketing case studies, product delivery, etc. 
 
But what happens when you want to simultaneously manage your deals, onboarding, and implementation, all in the same Bigin account? 





What we have noticed with the current pipeline system is that, most customers either create multiple Bigin accounts, or resort to other tools like spreadsheets, help desk software, etc. to manage customer-facing operations other than sales.    

But in such cases, your customer data gets scattered between multiple tools, resulting in a lack of coordination amongst your team members, leading to an overall delay in execution and non-satisfactory customer experience.

It is to address this lack of unification that we're introducing Team Pipelines in Bigin. 
 
Introducing Team Pipelines
 


 

Now, let's see how a typical product purchase journey looks with the introduction of Team Pipelines.





During the purchase process, your customers talk to sales and that is usually tracked in the Deals pipeline. If there is a legal contract involved in the sale, the same can be managed in the Legal pipeline by the legal team. Once the deal is won, the product delivery can be captured in the Delivery pipeline, and at every stage of this pipeline, customers can be notified automatically on the status of the delivery.
 
Similarly, once the product is delivered, there may be further stages like installation and activation that can be tracked in the respective pipelines by the teams.

In the journey that we saw now, at least five different people are working together to deliver a great experience to customers. 
 
How will the new update help? 
 
Before Team Pipelines, none of your team members would have had the visibility of the tasks and operations carried out by the other teams. They would have been forced to call, chat, or email each other at every single point, making the whole journey chaotic and inefficient for your customers.
 
Whereas, with Team Pipelines, every team's operation is now visible and accessible inside a single Bigin account. All you have to do is click on a contact, and you will know the status of every activity associated with the contact.
 
 




Team Pipelines and sub pipelines: The ideal tag team to manage your unique customer operations

Within each Team Pipeline, you can also create different Sub-pipelines. Sub-pipelines within a Team Pipeline differ only by stages. So within a Team Pipeline, if you need to have different sets of stages for different deals, you can create Sub-pipelines. In other words, Sub-pipelines in Bigin are nothing but the current multi pipeline functionality that you see.

Your Bigin account now becomes the single source of truth for customer information. It gives all your team members a 360-degree view of customer information, enabling them to handle customer relations and interactions successfully. 


 


How is the new version different from the existing Bigin UI?
 
  • Pipelines is now a separate module in Bigin. Where there used to be Deals/Opportunities before, you now have Pipelines. Within this module, you can manage multiple types of records like Deals, Tickets, Requests, etc.


  • The older version of Pipelines you've created previously will be available as Sub-pipelines at the bottom inside each Team Pipeline.
  • Each team pipeline can manage a different record type. For example, you can manage deals in sales pipeline, tickets in customer support pipeline, and so on.
  • You can create pipelines from scratch or use any of the templates offered in Bigin.
  • You can make your team pipelines extremely operation-specific by giving them relevant names, choosing the necessary fields, adding suitable stages, and assigning the right user profiles to access the pipelines.

  • You can minimize the Team Pipelines panel when you don't need them by clicking on the Minimize Arrow Icon at the bottom left.




Please take a look at the help documentation for a detailed understanding of how you can implement Team Pipelines for your business   

How to get early access?

The Team Pipelines feature is now up for early access for all our customers, and as always, we look forward to your first-hand feedback after using the feature. Please visit this web page and fill up the form. You'll be notified once we enable Team Pipelines to your account.

You can write to us at support@bigin.com anytime with your comments and feedback. 
 
PS: I'll be around whenever you need any help with the new update. Simply leave a comment in this post to get your questions answered  

Have a great day!



    • Recent Topics

    • Não foi possível enviar a mensagem;Razão:554 5.1.8 Email Outgoing Blocked.

      Preciso de ajuda não consigo enviar emails,conta recen criada

    • Average Costing / Weighted Average Costing

      Hello fellow maadirs. I understand Zoho Books uses FIFO method of dealing with inventory costing, but do you guys have any plans to introduce average costing? We indians need average costing. It's part of our culture. Please. I beg thee. Thanks.

    • Credit note

      By mistake I issued credit note in Jan 2025 for the invoice related to Dec 2024. Now I want to delete this credit note but anable to do so. Need help in this

    • How to query for Deals record based on Pipeline?

      I want to query for Deals records that matches a specified Pipeline using a Deluge function. When I call zoho.crm.searchRecords("Deals","(Pipeline:equals:" + myPipeline + ")"), I get this error: { code: 'INVALID_QUERY' , details: {...} , message: 'Invalid

    • CRM formula field help

      Hello! i was hoping to get some help with a formula i'm creating within a module. I'm looking to make a formula that changes based on a date field but based upon the present date. This is the formula i have so far: If(Now() < ${Instructors.Start Date},

    • Change to copy/paste functionality in Deluge code editor

      Recently there was a change to the Deluge code etidor where it now inserts backslashes into strings automatically when copying/pasting strings with double quotes, it's a nightmare to have to go delete all these. Is it possible to toggle this on or off?

    • BIN Locations

      Hi, I’m new to Zoho inventory and unless Im missing something, I cannot find BIN locations anywhere in ‘items’? please tell me it’s there somewhere?!? Thanks

    • BANK FEED - MAYBANK , provider from YODLEE IS NOT WORKING

      As per topic, the provider YODLEE is not working for the BANK FEED. It have been reported since 2023 Q3, and second report on 2023 Q4. now almost end of 2024 Q1, and coming to 2024 Q2. Malaysia Bank Maybank is NOT working. can anyone check on this issue?

    • Create a custom button to modify custom fields in zoho Inventory

      I am needing a script for two buttons, 1. Button will add todays date to a custom field named cf_sent_to_sov 2. Button will mark a checkbox or unmark a checkbox field named cf_parts_ordered I have been trying to figure out deluge but have not got anywhere

    • Canadian payroll

      Hello ZOHO, is any updates on when payroll for Canada will be available?

    • Default reminders on Emails

      I have seen that it is possible to set, for each email, a reminder when the email remains unresponded for some time. This is very useful, so useful that I would like to set it for all my emails, by default. Because an unanswered email usually requires

    • in zoho assist I would like to temporarliy go into view only mode

      During a zoho assist remote support / remote control session, I would like an option to turn off control, and go into view only mode. Then later, turn back on control, all within the same session. (Many other remote login apps have this feature.) For

    • Zoho notes list issue

      Hi team, Suddenly my extension is not working and I could not find the extension in my marketplace list anymore. Extension version deprecated This version of the extension is no longer in use. Please update the extension and try again.

    • Assignment Rule: Immediate Ticket Assignment to Agents Upon Shift Start

      Dear Zoho Desk Team, I hope this message finds you well. Currently, when the option to assign tickets to offline agents is turned off, agents who come online during their shift have to wait for about 30 minutes before any tickets from the queue are assigned

    • Change email template depending on answer from form

      Is it possible to set up the following in Zoho Desk: When a user submits a ticket via the Zoho Help Center's form, they can select an answer from a dropdown field. In this example, the dropdown options are 'Option A' and 'Option B.' If a user selects

    • Kaizen #171: FAQs on COQL API

      Hello all!! Welcome back to another post in the Kaizen series! In this post, we will address some of the most frequently asked questions about Zoho CRM's COQL API from the Zoho CRM Developer Community Forum. COQL API Query API lets you query for records

    • Issue with Date Placeholder Formatting in Ticket ID Customization

      Hello Support Team, I'm experiencing an issue with the date placeholder formatting in Zoho Desk's Ticket ID customization. Specifically, when using the `{{DD}}` placeholder for the day in the prefix or suffix, the output displays the day as a single digit

    • Time Field

      Good Day, I have a question, when I save a draft and reload it. Why does the time field format keeps goes from hh:mm to hh:mm:ss? Is there a way I can force it to load to hh:mm only? I have tried example = totime(input.TimeField, "hh:mm") in the -created

    • Feature Req - See imap emails in Timeline tab of a deal

      In many other CRMs such as pipedrive and hubspot, when you are looking at the timeline of a deal you can also see snippets of emails that have been sent or received and then click to view the full message. This gives users a fast way to catch up on EVERYTHING

    • HOW TO: Searching a thread (email body/text) with a custom function, allowing filtering and specific actions

      We are still trialing out Zoho at this time, but have found a major expected feature to be missing - the ability to search within the text of an email for automation/workflows. NOTE: You need to create a connection for zohodesk under settings -> Developer

    • Partnership Proposal for Supporting Number Porting Services in Singapore

      Dear Zoho Representative’s, I hope this message finds you well. My name is Honelito Gilos, and I represent Borderless Hub Pte Ltd (Singapore). We are a Telco here in Singapore specialising in providing seamless number porting services, and I’m reaching

    • Tip #2: Prefill forms automatically with existing Zoho CRM data

      How to automatically prefill a form with existing Zoho CRM data? Prefilled forms can be useful when you want your prospects to view and confirm their data, and in a wide range of other situations. In Zoho Forms, we prefill the fields with the values from Zoho CRM using the Zoho CRM field. What is a Zoho CRM field? A Zoho CRM field acts as a two-way communication channel, by sending data to Zoho CRM from forms and fetching information from CRM into Forms. The field will look up data from your CRM

    • Transform Your Customer Support with AI-Powered Chatbots in Zoho SalesIQ

      Ever wondered how some companies seem to have superhuman customer support? Let's uncover their secret! In the digital age, customer expectations are skyrocketing. Did you know that according to McKinsey, 75% of consumers expect a response within five

    • Quickbooks conversion and Internet sales

      Hello, we are considering converting from Quickbooks enterprise to Zoho Books and using MonotorZ for our mrp needs. Today we import Internet sales under a single customer with multiple ship to addresses. We want to maintain the detail in CRM for marketing

    • How to add two columns in Zoho forms

      I would like to have two columns in Zoho forms. How can i enable two columns?

    • When creating Sales Order / Estimate via API, the line item Tax Code does not get pulled in.

      I'm creating Sales Orders via API from CRM but it does not pull in the "Tax Code" I've read within the forums that this should be done automatically but it's not happening. Not sure if it's a bug or by design? Anybody else know? Should we be adding the

    • Chart showing schedule

      I want to be able to create a chart for everyday to check and which of which driver is available on the timeframe. Here's my table Name City Day Start Time End Time Driver1 Medicine Hat Monday 11:45 AM 4:45 PM Driver 2 Medicine Hat Tuesday 11:00 AM 7:00

    • Quais são os maiores desafios que você enfrenta ao implementar o Zoho CRM?

      Olá, pessoal da comunidade Zoho Brasil! Sou parceiro autorizado da Zoho e, ao longo do tempo, tenho notado que cada implementação de CRM traz desafios únicos, dependendo do segmento de negócio, das metas da empresa e até da familiaridade da equipe com

    • 2025 Just Got More Exciting for Developers!

      Hello, Greetings to the Zoho Books Community! As we step into the New Year, we're thrilled to roll out something truly special for our Zoho Finance enthusiasts – the "Zoho Finance Developer" Community! This is your exclusive space to connect with fellow

    • Error in executing On user input script

      I'm having problems with this  this script : ; Tipo_list=List(); Tipo_rec = Tabla_factores[Periodo == input.Periodo_anos.toLong()]; Tipo_list.addAll(Tipo_rec.Clase_credito.getall()); for each Clase_credito in Tipo_list { Tipo_credito:ui.add(Clase_credito) } Error in executing On User Input script of Periodo en años. Error. Error in executing Fetch Record task. Unable to fetch Tabla_factores and update variable Tipo_rec. Error in evaluating the criteria : Error. Error evaluating NUMERIC expression

    • sync data from outside of zoho plateform

      hii team , i am creating a platform using zoho platform, i want to sync the data from out side of the platform like people-soft, but i am not able to sync the data , if it is possible , then suggest me how can i do it , i want to sync data from other

    • How to add a Data Updated As Of: dynamically in text?

      I need to add a "Data Updated As Of" in the dashboard to show when was the last date the data was updated. I tried to create a widget but it does not look really good, see below. Is there a way I can do this through the text widget and update it automatically

    • Automate search in customer list and easilly initiate email

      Hello and happy new year ! I have a customer list with name, telephone, emails and some criterias like location, type of customer, etc. I want to search that form to extract part of it, for example all customers that have a location of "Québec city" and

    • "Select All" item in the context menu

      In the Client on Android, there is a “Select all” item in the note’s context menu. There is no such item in the PC client. Can it be added in future versions of the client?

    • Syncing Leave Calendar With Shared Google Calendar Does Not Remove Canceled Leaves

      Our organization has each employee sync their Leaves calendar with a shared Google calendar, but am I right that if an employee cancels a Leave in Zoho that it will not be removed automatically from the shared Google calendar through the same sync m

    • Is it possible to display formulas in cells instead of calculated results?

      I want to export my Zoho sheet as tab separated text without losing the formulas. In excel, I would use the settings Options - Advanced - show formulas in cells instead of their calculated results then save as tab separated values. How do I do this in

    • Creator Simplified #11: Create a custom button to download files

      Hey there! This time, let's see how to create custom buttons to download the files uploaded in the file upload field. Sample use-case A training app has a module that provides the materials for all the available courses. Students can click on the corresponding

    • Zoho vault uses only password to unlock not a TouchID

      TouchID works when normally openning app but when called from keyboard while browsing or trying to log to another app it shows only password option to unlock. This behaviour is only on iPad Mini witch latest 18.2OS

    • Batch Tracking Enhancements In Zoho Inventory

      Hello users, We’re excited to announce that we’ve taken batch tracking to a whole new level in Zoho Inventory! We’ve made it more accessible and easier to use than ever. Here’s a quick look at the improvements: 1) A New Way To Create or Modify Batches

    • Zoho Desk Mobile App Year-End Roundup - 2024

      Hello Everyone, Greetings! As you gear up for the festive season, we are excited to share a quick journey into all that is released in 2024! Availability of each feature in iOS and Android released in 2024 are as follows: For more information on the above

    • Next Page